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Say goodbye to clunky phone trees. Regal’s drag-and-drop IVR Builder lets you build the right system for your business. Route, collect, follow-up – all without writing a single line of code.
INTERACTIVE VOICE RESPONSE (IVR)
Transform every inbound call into a personalized, seamless experience with Regal’s data-driven Interactive Voice Response (IVR).
Automatically route, respond, and resolve issues 24/7 – no human required.
Automatically route, respond, and resolve issues 24/7 – no human required.
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Regal drives 3,500,000+ ROI-positive conversations a month
"I LOVE NAVIGATING THROUGH ENDLESS PHONE MENUS."
- Said No One Ever
DELIVER HIGH TOUCH, PERSONALIZED INTERACTIONS—Yes, Even With IVR.
IVRs can waste your customers' time and send them to the wrong team, frustrating everyone involved. And let’s be real, pissed off customers won’t stick around.
Build Personalized Inbound Flows
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Intelligent Call Routing — No Menus Needed
Why make customers navigate menus at all? Regal’s IVR uses customer data to automatically engage customers and route calls to the right team. Keep the conversation going across SMS, email, or phone with seamless Regal Journeys.
Stay Ahead with Data-Driven Insights
Optimize on the fly. Track every call, input, and outcome with real-time data, so you can refine your Interactive Voice Response at every turn.
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Legacy IVRs vs Regal IVRs: What’s the Difference?
Frustrating Menus vs. Seamless Routing
Legacy IVR: Endless, confusing menus that leave customers pressing buttons in frustration.
Regal IVR: Effortlessly routes calls to the right agent using real-time data — no menus, no hassle.
Outdated Data vs. Real-Time Sync
Legacy IVR: Customer info gets stuck in outdated systems, leaving your agents in the dark.
Regal IVR: Instantly syncs with your CRM, ensuring agents have up-to-the-minute insights on every call.
Secure by design
Legacy IVR: Treats every caller the same, offering no personalization.
Regal IVR: Prioritizes high-value customers and adapts on the fly — shifting conversations to SMS or other channels as needed.
How Regal IVR Solves Industry-Specific Challenges
Healthcare
Seamless Patient Care, 24/7
With Regal’s IVR, healthcare teams deliver care without interruption. Whether it’s scheduling appointments, routing urgent calls to on-call doctors, or delivering lab results, Regal ensures every patient gets to the right place, right away – day or night.
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Education
Connect Students Faster
From admissions to alumni, Regal’s IVR guides every call with ease. Prospective students can skip the hold music and connect directly with admissions, while current students get quick access to support – no more bouncing between departments.
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Local Services
Streamline Scheduling and Support
For local services, Regal’s IVR does the heavy lifting. Routine tasks like scheduling, billing, and support are handled automatically, while high-value customers jump to the front of the line. Off-hours? No problem – calls are seamlessly shifted to SMS follow-ups.
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Financial Services
Enhance Security and Drive Conversions
Financial institutions trust Regal’s IVR to handle sensitive customer requests with ease. From loan applications to account updates, Regal uses real-time data to prioritize VIP clients and transition overflow calls to SMS – so nothing falls through the cracks.
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FAQs
What is IVR and how does it work?
How do you use Interactive Voice Response?
Does Regal’s IVR integrate with my CRM?
What does IVR mean in a call center?
How can I improve my Interactive Voice Response?
Treat your customers like royalty
Ready to see Regal in action?
Book a personalized demo.
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