Start treating
your customers
like royalty
We believe in a personal touch in an increasingly digital world.
Treat customers like people - because that's what they are.
Treat customers like people - because that's what they are.
Regal — A human touch. Right on cue.
We founded Regal to help brands realize the incredible power of a high-touch customer experience.
While at Angi (NASDAQ: ANGI), our contact center team used legacy contact center software that limited us to "low-touch low-cost" inbound and outbound strategies like deflecting inbound to deterministic bots, and using outbound dialers that spammed customers. While it saved money, it led to unhappy customers and bad customer outcomes.
We built Regal to be the definitive AI-powered CX platform for the next generation of contact centers. Instead of optimizing to treat every customer the same at the lowest cost, our mission is to reach the right customer with the right message at the right time. And the best part — with our innovative platform, it's possible to give customers a high-touch experience cost-efficiently.
We are very proud that millions of people each month around the world engage with their favorite brands with Regal – leading to a cumulative $5B in revenue driven through improved customer acquisition, sales, support and retention.
And we are committed to continuing to make big investments in Generative AI Agents to help our customers drive more high-touch, cost-efficient interactions. In fact, based on the rate of improvement, we believe that by 2035 the majority of contact center interactions will be autonomous.
Join us,
-Alex & Rebecca, Co-Founders
Voice is dead
Alive
When self-serve fails to get you
what you need, what channel
would you prefer a business
use to engage with you?
what you need, what channel
would you prefer a business
use to engage with you?
Based on May 2020 survey of 550 respondents.
The values we live by
Customers are royalty
We serve our customers above all else. If we don’t earn their love, someone else will.
Fast execution wins
We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing.
Growth mindset
Your learning curve should be as steep as the company’s growth curve.
Data beats
opinion
opinion
We make decisions based on analysis and data, not anecdotes.
Enjoy the
journey
journey
We bring our whole selves to work and build meaningful friendships. We appreciate, and are kind to, each other.
Meet our investors
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Headlines we've made
Forbes: Inside The Race To Bring High-Consideration Industries Online—And The Importance Of B2C Sales
It’s early innings, but I suspect that consumers will continue to push high-consideration industries online at lightning speed, and brands will need to move from old contact centers and CRM technology to a new generation of tools to keep up with customer expectations.
Forbes: On CRM: Regal.io Elegantly Solves One Problem, But Not My Problem...Yet
The best companies want to know when a customer has a question or when a problem is happening so they can engage immediately, and not later when frustration has grown and a customer may be lost to a competitor. From a service perspective, this is powerful. From a B2C perspective, it could significantly increase conversions.
Treat your customers like royalty
Ready to see Regal in action?
Book a personalized demo.
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