AI Agents for Contact Centers

AI Phone Agents are always available, allowing you to handle inbound 24/7, and to scale up to your call volumes anytime. By automating routine tasks like answering common inquiries, your human agents can focus on more complex and meaningful conversations. And you never need to worry about filling empty seats again.

AI Phone Agents can engage your customers 24/7, offering personalized and consistent interactions. They handle high volumes of calls simultaneously, ensuring no one goes un-called. By automating routine tasks like qualifying leads or sending reminders, your human agents can focus on the most qualified conversations.

AI Phone Agents are especially powerful in industries that require high-touch, personalized interactions. Sectors like insurance, financial services, healthcare, local services, and education—where trust and customer relationships are key—see significant benefits. For instance, financial firms can use AI to handle routine account inquiries, while healthcare providers might use it for appointment scheduling or follow-up reminders. Education platforms can automate enrollment queries or tutoring session reminders. Any industry with high call volumes or a need for frequent customer touchpoints can benefit​​.

We have strict processes to ensure your customer data is safe and private. Our sub-processors can’t use your customer interactions to train their data, and Regal’s practices are HIPAA and SOC2 compliance to ensure customer information stays safe.

In the United States, the rules are cut and dry. There is no legal requirement to notify customers that they are talking with an AI Agent, but about half of our customers do it anyway. No permissions are needed for AI Agents to be on inbound calls, but if you are doing outbound calls, you must first get TCPA consent from each customer to use “artificial calls”. As most companies do not have that consent for past customers, they are not able to use AI Agents to call past customers.

Absolutely. AI powered phone agents excel at managing repetitive, time-consuming tasks like handling FAQs, customer qualification, or confirming appointments. When the conversation requires a more human touch—such as handling complex or emotional issues—the AI can seamlessly transfer the call to a live agent with full context. This partnership between AI and human agents creates a more efficient workflow, allowing your team to focus on higher-value interactions. Plus, AI agents can assist live agents by summarizing previous interactions or analyzing call sentiment​.

AI Agents can handle thousands of interactions in parallel, which drastically reduces the time your team spends on repetitive calls. Whether it’s inbound calls for customer service or outbound calls for sales, AI ensures that the right message reaches the right person at the right time. With AI taking care of mundane tasks like customer verification or basic troubleshooting, your human agents can focus on closing deals, solving complex issues, and improving customer satisfaction. Additionally, AI operates around the clock, ensuring customers are never left unattended​​.

Yes, Conversational Phone Agents can be tailored to your specific workflows, scripts, and customer needs. They can be programmed to recognize certain phrases, route calls to appropriate departments, or even offer personalized responses based on a customer’s profile. Whether you need them for scheduling, qualifying leads, or handling support inquiries, AI Voice Agents can be fully customized to match your business’s tone, brand voice, and operational goals. This customization ensures the AI doesn’t feel generic — it acts as an extension of your team​.

Before integrating an AI Phone Agent, consider how it will fit into your existing customer journey. Think about the tasks you want the AI to handle — such as answering FAQs, appointment reminders, or sales qualification. You'll also want to ensure that your AI integrates smoothly with your CRM or customer data systems for seamless operation. Training the AI with real data and refining its scripts over time will be crucial to delivering the best results. And don’t forget: human oversight is essential. Your AI Voice Agent will work best with regular monitoring and updates to keep it aligned with customer needs​.