PHONE AI Agents

Phone AI Agents have unlimited capacity and 24/7 availability, so customers get instant responses even when your human team is at capacity or offline. By automating repetitive tasks like inbound triage and simple inquiry handling, your human agents can focus on more complex and meaningful conversations.

Phone AI Agents make it possible to reach every lead the moment interest strikes, lowering speed to lead and boosting engagement and conversion. Routine tasks like qualification and reminders are handled automatically, freeing your human team to focus on the prospects most likely to convert.

Phone AI Agents are especially powerful in industries that require high-touch, personalized interactions. Sectors like insurance, financial services, healthcare, local services, and education—where trust and customer relationships are key—see significant benefits. For instance, financial firms can use an AI call agent to handle routine account inquiries, while healthcare providers might use it for appointment scheduling or follow-up reminders. Education platforms can automate enrollment queries or tutoring session reminders. Any industry with high call volumes or a need for frequent customer touchpoints can benefit​​.

We have strict processes to ensure your customer data is safe and private. Our sub-processors can’t use your customer interactions to train their data, and Regal’s practices are HIPAA and SOC2 compliance to ensure customer information stays safe.

No, Regal does not train proprietary models. Instead, we integrate securely with leading LLM providers like OpenAI, Anthropic, and Gemini under strict agreements that prohibit training on your data. Regal’s practices are HIPAA and SOC2-compliant to ensure customer information remains private and protected at all times.

In the United States there is no legal requirement to notify customers that they are talking with an Phone AI Agent, but about half of our customers do it anyway. No permissions are needed for AI Agents to be on inbound calls., but if you are doing For outbound calls, you must first get TCPA consent from each customer to use “artificial calls”. As most companies do not have that consent for past customers, they are not able to use AI Agents for contact centers to call past customers.

Absolutely. Phone AI agents excel at managing repetitive, time-consuming tasks like handling FAQs, customer qualification, or confirming appointments. When the conversation requires a more human touch—such as handling complex or emotional issues—the AI can seamlessly transfer the call to a live agent with full context. This partnership between AI and human agents creates a more efficient workflow, allowing your team to focus on higher-value interactions. Plus, Phone AI Agents for contact centers can assist live agents by summarizing previous interactions or analyzing call sentiment​.

Yes, Phone AI Agents can be tailored to your business workflows, adapting to your call scripts, decisioning logic, and escalation paths. You define the voice, tone, persona, and guardrails, and the agent applies them consistently at scale.

Before deploying a Phone AI Agent, consider the setup required for a seamless customer experience: integrating your data systems, defining telephony flows, configuring human handoffs, and ensuring the agent can extract the right data points and leverage the appropriate context. Regal’s Forward Deployed Engineers partner with you on every step of the agent lifecycle through setup, launch, and improvement, ensuring your agent continuously delivers on your business goals.