Say goodbye to clunky phone trees. Regal’s drag-and-drop IVR Builder lets you build the right system for your business. Route, collect, follow-up – all without writing a single line of code.
INTERACTIVE VOICE RESPONSE (IVR)
Transform every inbound call into a personalized, seamless experience with Regal’s data-driven Interactive Voice Response (IVR).
Automatically route, respond, and resolve issues 24/7 – no human required.
Automatically route, respond, and resolve issues 24/7 – no human required.
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Regal drives 3,500,000+ ROI-positive conversations a month
"I LOVE NAVIGATING THROUGH ENDLESS PHONE MENUS."
- Said No One Ever
Bruce Davidson
Director of Client Services, Clancy
“AI has changed how we do things. Before, we had to roll the dice with other call centers, which obviously had varying results. AI Agents have been nothing but consistent and reliable, I don’t think we’ll ever offshore our calls again.”
James Hummer
VP of Sales, Ethos
“Regal’s AI Phone Agent has been a game-changer for our sales calls. Its features seamlessly integrate into our workflow, allowing us to test, stay compliant, and improve our results at every stage.”
Robby Romance
Director, Strategic Partnerships, HealthBird
"Regal has helped us improve our sales per agent per day by 250%, improve our answer rates by 100%, and our conversion rates by 40%. As a result, we have been able to engage with more qualified prospects, verify their info for successful conversions, and drive additional revenue."
Michael-Rose Sandow
Director of Sales Operations, Kin Insurance
"Regal allows us to connect with more leads, have more meaningful conversations with those leads, and ultimately convert more leads into paying customers."
Kevin Heung
VP Performance Marketing, SoFi
"We've seen answer rates go up and success with Regal that delivers strong returns we can truly measure."
Jacques Rojahn
Head of Sales, Career Karma
"With Regal.io's journey builder and intelligent routing capabilities, we are able to streamline our outbound sales process. We are able to assign a prospective student to our coaching team to create a more consistent and impactful experience for our community."
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William Lucas
Senior Manager, Club Z!
"Regal.io instantly doubled our answer rates and improved sales productivity. We have been able to consolidate what we used to do in three separate systems all into one place while personalizing our outreach to prospects."
Scott Chesrown
Co-Founder & COO, Perry Health
"Regal instantly made our enrollment team 4x more productive. Now that we have improved our speed to lead, we use Regal's AI-powered tools to personalize, measure and optimize the experience for each customer."
Leila Kutler
Senior Director, Strategy & Growth, Angi
"Regal allowed us to invest in a personalized conversational experience for our members, and to A/B test how to best support homeowners at key moments."
Manuj Goyal
Product Manager, The Farmer's Dog
"Starting a phone sales program to call our unconverted leads and existing customers was so straightforward with Regal. And we are seeing a 58% lift in conversion."
DELIVER HIGH TOUCH, PERSONALIZED INTERACTIONS—Yes, Even With IVR.
IVRs can waste your customers' time and send them to the wrong team, frustrating everyone involved. And let’s be real, pissed off customers won’t stick around.
Build Personalized Inbound Flows
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Intelligent Call Routing — No Menus Needed
Why make customers navigate menus at all? Regal’s IVR uses customer data to automatically engage customers and route calls to the right team. Keep the conversation going across SMS, email, or phone with seamless Regal Journeys.
Stay Ahead with Data-Driven Insights
Optimize on the fly. Track every call, input, and outcome with real-time data, so you can refine your Interactive Voice Response at every turn.
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Legacy IVRs vs Regal IVRs: What’s the Difference?
Frustrating Menus vs. Seamless Routing
Legacy IVR: Endless, confusing menus that leave customers pressing buttons in frustration.
Regal IVR: Effortlessly routes calls to the right agent using real-time data — no menus, no hassle.
Outdated Data vs. Real-Time Sync
Legacy IVR: Customer info gets stuck in outdated systems, leaving your agents in the dark.
Regal IVR: Instantly syncs with your CRM, ensuring agents have up-to-the-minute insights on every call.
Secure by design
Legacy IVR: Treats every caller the same, offering no personalization.
Regal IVR: Prioritizes high-value customers and adapts on the fly — shifting conversations to SMS or other channels as needed.
How Regal IVR Solves Industry-Specific Challenges
Healthcare
Seamless Patient Care, 24/7
With Regal’s IVR, healthcare teams deliver care without interruption. Whether it’s scheduling appointments, routing urgent calls to on-call doctors, or delivering lab results, Regal ensures every patient gets to the right place, right away – day or night.
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Education
Connect Students Faster
From admissions to alumni, Regal’s IVR guides every call with ease. Prospective students can skip the hold music and connect directly with admissions, while current students get quick access to support – no more bouncing between departments.
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Local Services
Streamline Scheduling and Support
For local services, Regal’s IVR does the heavy lifting. Routine tasks like scheduling, billing, and support are handled automatically, while high-value customers jump to the front of the line. Off-hours? No problem – calls are seamlessly shifted to SMS follow-ups.
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Financial Services
Enhance Security and Drive Conversions
Financial institutions trust Regal’s IVR to handle sensitive customer requests with ease. From loan applications to account updates, Regal uses real-time data to prioritize VIP clients and transition overflow calls to SMS – so nothing falls through the cracks.
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FAQs
What is IVR and how does it work?
Interactive Voice Response is a system that allows callers to interact with a company’s phone system via touch-tone or voice commands, enabling automated call routing, information gathering, and more. Regal’s IVR takes this further by personalizing interactions using real-time data.
How do you use Interactive Voice Response?
IVR can be used to automate tasks like routing calls to the right department, collecting customer input, or delivering pre-recorded messages. With Regal’s IVR, you can also trigger follow-ups via SMS or email, ensuring no customer interaction is left hanging.
Does Regal’s IVR integrate with my CRM?
What does IVR mean in a call center?
Treat your customers like royalty
Ready to see Regal in action?
Book a personalized demo.
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