SALES DIALER

A sales dialer is a broad category covering any software that automates outbound calling. A predictive dialer specifically uses algorithms to dial multiple numbers simultaneously, predicting when agents will be free. AI sales dialers like Regal's replace both with dynamic pacing that adjusts in real time based on answer rates, agent availability, and lead priority.

AI sales dialers improve connect rates through: (1) Branded Caller ID that displays your company name instead of an unknown number, reducing spam flags; (2) optimal call timing based on historical answer patterns; (3) automated retry logic that calls back at the best time for each contact. Regal customers typically see 2–3x improvement in connect rates versus unbranded manual dialing.

Yes. Regal integrates natively with Salesforce, HubSpot, and 40+ CRM platforms. Every call outcome, recording, and transcript is synced automatically—no manual logging. Agents see full contact history and lead score in the Unified Agent Desktop before the call connects..

Enterprise-grade dialers must support TCPA compliance (proper consent tracking), Do Not Call (DNC) list management, call recording consent by state, and HIPAA compliance for healthcare. Regal's platform includes built-in compliance controls for all of these, with audit logs for regulatory review.

A power dialer places one call per available agent (1:1 ratio), making it slower but compliant and low-risk for dropped calls. An AI dialer like Regal's adds intelligence on top: autonomous lead qualification, dynamic pacing, AI-handled voicemails, and real-time coaching—making it both faster and smarter than a traditional power dialer.

This is not legal advice, but we do not believe that any of our dialers meet the definition of an ATDS.

Regal offers 6 different dialing modes - Manual, Click-to-Dial, Preview, Power, Progressive and Predictive. None of these dialing modes has the capacity to store or produce telephone numbers to be called using a random or sequential number generator. And Manual, Click-to-Dial, and Preview require a manual action.

To be an ATDS or autodialer, according to the U.S. Supreme Court in Facebook v. Duguid, a device must have the capacity either to (1) store a telephone number using a random or sequential generator or (2) produce a telephone number using a random or sequential number generator. Individual states have different rules so some customers only use dialing modes that require manual action.

If you're looking for a reliable sales dialer that integrates with your current tech stack, book a demo with Regal.io today to discover the best solutions for your sales team's needs.