Create custom AI Agents with Regal’s AI Loan Collection Software and deploy them across every borrower touchpoint. Our expert team helps you build, test, and launch AI Agents tailored to your loan collection strategy—so you can automate payment reminders, past-due notices, and settlement offers at scale.
AI AGENTS FOR LOAN
Servicing & Collections
Automate loan servicing and collections with Regal’s AI loan collection software designed to give every customer a premium experience while reducing costs, identifying CFPB violations, and increasing recovery rates.
Thank you! Click here if you are not redirected.
Oops! Something went wrong while submitting the form.
Regal drives 10M+ ROI-positive conversations a month
LOAN COLLECTION & Servicing TEAMS LIKE YOURS ARE THRIVING WITH REGAL
90%
Containment with AI Agents
Regal’s AI Agents for loan collection fully handle 90% of inbound calls—resolving payment issues, answering account questions, and driving automated debt collection without any human intervention. That means faster resolutions, lower costs, and less pressure on your team.
87%
Borrower Satisfaction with Automated Debt Collection
With Regal’s AI-powered reminders and outreach, loan collection teams are reducing missed payments and increasing follow-up consistency. The result? 87% borrower satisfaction thanks to timely responses and smoother AI collections experiences.
50%
Cost Reduction with AI Collections
Lenders using Regal’s smart workflows and AI Agents for loan collection are cutting costs in half—while maintaining compliance and delivering a seamless automated debt collection experience for every borrower, even during the busiest times of the year, like tax season.
Build Once, Deploy Everywhere with AI Loan Collection Agents
Safe, Compliant, and Scalable AI Collections
Confidently scale borrower communications with Regal’s AI Collections platform. Our enterprise-grade security, SOC 2 compliance, and high reliability ensure your AI Agents handle qualification, routing, and payment collection safely—so your team can focus on complex, high-risk accounts without added risk.
Orchestrate Workflows for Automated Loan Collection
Automate and optimize every touchpoint in the loan servicing journey. Regal’s Journey Builder, unified customer profile, and IVR tools let you design responsive workflows powered by real-time CRM and borrower behavior. From A/B tested message sends to call transfers and payment flows, every interaction is personalized—so you boost engagement and drive higher recovery at lower operational cost.
Smarter Oversight with AI Agents for Loan Collections
Improve every borrower interaction with end-to-end visibility and optimization tools. Regal’s AI Collections Agents come with live listen/barge, call transcriptions, auto-dispositioning, keyword tracking, sentiment analysis, and built-in AI QA. Track what’s working, catch issues early, and continuously refine your strategy—so your agents are always improving and your recovery rates keep rising.
WHEN A BORROWER FALLS BEHIND, HOW DO YOU HANDLE IT?
Regal transforms customer communications with delightful AI Agents for loan collections that are connected to your data, easy to customize and monitor, always available, and ready to take action.
- Using real-time borrower data to personalize and automate collections outreach across phone and SMS.
- Deploying AI Collections agents to handle routine payment reminders, past-due notices, and document collection—24/7.
- Reducing manual follow-ups by automatically routing complex cases to human agents.
- Continuously improving performance with A/B testing across AI and human agents, optimizing your Automated Debt Collection strategy.
Discover how Regal’s AI Agents for loan collections transforms borrower outreach and collections outcomes.
Get Started TodayCommon Loan Collection & Servicing Use Cases
LOAN INITIATION & ONBOARDING
✅ Lead Qualification:
Speed up borrower acquisition with AI Agents for Loan Collection that can screen inbound leads, verify eligibility, and prioritize high-intent borrowers—reducing manual reviews and improving conversion.
✅ Borrower Onboarding:
Trigger welcome calls and SMS immediately after loan approval. Regal’s AI Agents guide borrowers through account setup, payment options, and terms—delivering a premium experience from day one.
COLLECTIONS OPERATIONS
✅ Payment Reminders & Follow-Ups: Use AI Agents for Loan Collection to automate multi-channel payment reminders and follow-ups. Whether via call, SMS, or email, ensure borrowers stay on track without manual agent intervention.
✅ Delinquency Management: Proactively engage borrowers with past-due balances. Regal’s AI Collections Agents handle payment negotiations, escalations, and settlement offers—freeing up your team to focus on high-risk accounts.
✅ Compliance Monitoring: Stay protected with built-in AI Quality Assurance and sentiment tracking. Monitor and audit AI conversations to ensure your automated debt collection processes remain CFPB-compliant at scale.
ONGOING LOAN SERVICING
✅ Account Updates & Maintenance: Enable borrowers to update account info, request statements, or check balances via AI Agents—24/7. Regal integrates with your LMS and CRM to sync real-time updates automatically.
✅ Proactive Borrower Support: Detect behavioral signals (e.g., missed payments or service downgrades) and trigger outreach through Journey Builder to resolve issues before they escalate—delivering better borrower outcomes and satisfaction.
✅ Post-Settlement Engagement: Keep borrowers informed after settlements or payoffs with automated follow-up calls, satisfaction surveys, and next-step communications—all powered by Regal’s AI Loan Collection Software.
FAQS
How does Regal’s AI Loan Collection Software improve collections efficiency?
Regal helps collections teams recover more debt with less effort. Our platform uses AI Agents for loan servicing & collections to automate routine borrower outreach—like payment reminders, past-due notices, and document collection—so your human agents can focus on high-risk, high-value accounts. By automating the busywork, you’ll reduce delinquency rates, lower operational costs, and drive faster resolutions.
Is Regal’s Automated Loan Collection solution compliant with industry regulations?
Yes. Regal is designed with compliance and security at the core. Our Automated Loan Collection platform is:
- TCPA-compliant and built to respect borrower opt-ins.
- Fully auditable, with detailed call logs, consent tracking, and communication records.
- Configurable with built-in guardrails to follow your internal policies and regulatory requirements.
We also maintain SOC 2 and PCI compliance to keep borrower data safe.
- TCPA-compliant and built to respect borrower opt-ins.
- Fully auditable, with detailed call logs, consent tracking, and communication records.
- Configurable with built-in guardrails to follow your internal policies and regulatory requirements.
We also maintain SOC 2 and PCI compliance to keep borrower data safe.
Can Regal’s AI Collections Agents handle complex borrower interactions?
While Regal’s AI Collections Agents are optimized for speed and scale, they also sound human, empathetic, and can intelligently handle most routine borrower requests. Our AI Agents for loan servicing & collections can:
- Qualify inbound borrower inquiries and route them appropriately.
- Collect payments and update account information.
- Handle payment plan reminders and compliance disclosures.
- Transfer more complex cases to human agents when needed.
This allows your team to prioritize the highest-risk accounts while AI handles the repetitive conversations.
- Qualify inbound borrower inquiries and route them appropriately.
- Collect payments and update account information.
- Handle payment plan reminders and compliance disclosures.
- Transfer more complex cases to human agents when needed.
This allows your team to prioritize the highest-risk accounts while AI handles the repetitive conversations.
What kind of reporting and insights does Regal provide for collections teams?
Regal gives you complete visibility into every borrower interaction and collection workflow. Our reporting and analytics dashboards help you:
- Monitor contact rates, payment recovery rates, and borrower engagement.
- Measure AI and human agent performance side by side.
- Run A/B tests on outreach timing, messaging, and channel mix to optimize collections outcomes.
- Track compliance adherence and conversation quality in real time.
With Regal, you’ll know exactly what’s working—and how to improve.
- Monitor contact rates, payment recovery rates, and borrower engagement.
- Measure AI and human agent performance side by side.
- Run A/B tests on outreach timing, messaging, and channel mix to optimize collections outcomes.
- Track compliance adherence and conversation quality in real time.
With Regal, you’ll know exactly what’s working—and how to improve.
How quickly can I deploy Regal’s AI Loan Collection Software?
Unlike legacy systems, Regal is built to get you up and running fast. Our platform integrates seamlessly with your existing contact center software and borrower data sources. Most teams can:
- Build and deploy AI Agents for loan servicing & collections in days, not months.
- Launch Automated Loan Collection workflows without needing IT resources.
- Start A/B testing new collections strategies immediately.
You can even start small—testing AI Agents for loan servicing & collections on 10% of your collections calls—and scale up as you see results.
- Build and deploy AI Agents for loan servicing & collections in days, not months.
- Launch Automated Loan Collection workflows without needing IT resources.
- Start A/B testing new collections strategies immediately.
You can even start small—testing AI Agents for loan servicing & collections on 10% of your collections calls—and scale up as you see results.
Treat your customers like royalty
Ready to see Regal in action?
Book a personalized demo.
Thank you! Click here if you are not redirected.
Oops! Something went wrong while submitting the form.
