Legal Services
Transform your law firm into a client engagement powerhouse.
Automate and evolve intake, QA, and case management workflows. Build trust and drive higher CSAT and NPS scores with Regal's AI-powered law firm automation platform.
Automate and evolve intake, QA, and case management workflows. Build trust and drive higher CSAT and NPS scores with Regal's AI-powered law firm automation platform.
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Regal drives 3,500,000+ ROI-positive conversations a month
Why Leading Legal Teams Choose Regal
60%
Increase in Speed to Lead
With Regal’s AI agents, personalization tools, and smart workflows, Legal teams are able to drive 24/7 agent accessibility and faster reaction times to increase speed-to-lead by 60%.
4X
Lift in Agent Productivity
With better insights into which customers to call and when to call them, Legal call center teams using Regal have improved agent output by 4x.
Common Use Cases of a Legal Call Center
Intake Qualification
Client Qualification: Improve speed-to-lead with our suite of inbound and outbound CX tools. Use our AI Phone Agents to handle basic qualification and consultation scheduling for potential clients. Use our Journey Builder to automate your client outreach while maintaining a personalized experience at scale.
New Client Onboarding: Once a client retains your services, set up automated Journeys to send them materials to get them onboarded for required processes. If necessary, follow ups can also be scheduled via email, SMS, or phone to collect retainer fees.
New Client Onboarding: Once a client retains your services, set up automated Journeys to send them materials to get them onboarded for required processes. If necessary, follow ups can also be scheduled via email, SMS, or phone to collect retainer fees.
Client Relations
Secure Communications: Maintain the entire conversation and journey of the client in a single customer profile - all events, interactions, and documents will be saved in Regal in a secure, compliant manner.
Document Management: Automate SMS and email outreach to collect critical documents and information to move cases and litigation forward. Schedule follow up calls to clients to speed up the process.
Automated Reminders: Set up Journeys to automate reminders for critical dates like court appearances, document submission dates, and other key reminders for the client.
Post-Outcome Resolution: Send reminders to collect fees and set up referral flows for satisfied clients to send more business your way.
Document Management: Automate SMS and email outreach to collect critical documents and information to move cases and litigation forward. Schedule follow up calls to clients to speed up the process.
Automated Reminders: Set up Journeys to automate reminders for critical dates like court appearances, document submission dates, and other key reminders for the client.
Post-Outcome Resolution: Send reminders to collect fees and set up referral flows for satisfied clients to send more business your way.
Guarantee 24/7 White Glove Service
Eliminate missed connections and drive more meaningful interactions with a combination of human and AI intake. With Regal’s law firm automation tools, ensure every client interaction reaches the right person at the right time with personalized, branded outreach. Connect at higher rates, drive more outcomes with less interactions, and drive higher CSAT and NPS scores.
Accelerate Response Times
Automatically route and prioritize high-priority client calls to the right human or AI intake agent. Provide quick resolutions and exceptional service that sets your firm apart.
Stop Missing Leads with Smart AI
Unleash the power of AI to ensure every potential client gets the attention they deserve. Regal’s AI Agents seamlessly route top-tier cases to senior representatives, ensuring high-value opportunities never slip through the cracks. With full visibility into intake conversations, your team can make data-driven decisions to enhance client outcomes and prioritize what matters most.
Automate QA Workflows
Trust your AI to transcribe, analyze, and score client interactions, then combine that analysis with first-party customer data to provide real-time insights that evolve over time. Analyze trends, set benchmarks, analyze classes and cohorts in aggregate, and continuously improve with every interaction.
Simplify Case Management
Regal integrates seamlessly with your CRM and case management software like Litify, Lead Docket, and FileVine, centralizing client interactions across all communication channels for a more efficient call center for lawyers.
Elevate Law Firm Automation with Regal’s AI Phone Agent
Legal service providers are transforming client intake and engagement with Regal’s AI Phone Agent. Streamline repetitive tasks, prioritize high-value cases, and deliver personalized support with unmatched efficiency.
- Automate smarter with AI-powered client intake, appointment scheduling, and case qualification.
- Prioritize effectively by routing complex or high-value cases to senior reps while AI handles routine inquiries.
- Gain insights instantly with real-time transcription, sentiment analysis, and summaries of every call.
Discover how Regal’s AI Phone Agent helps legal teams focus on what matters most.
Learn More HereFAQS
How can Regal’s AI Phone Agents help my law firm?
Regal’s AI Phone Agents act as an extension of your team, streamlining client interactions while ensuring every opportunity is captured. By automating client intake, they collect key details and perform basic qualification, helping to identify which leads are worth pursuing. Additionally, these agents schedule appointments and route complex or high-value cases to senior representatives. This means your team can focus on delivering top-tier legal support while the AI handles repetitive tasks with precision and efficiency.
Can Regal.ai integrate with my existing case management system?
Yes, Regal is designed to work seamlessly with your existing systems, including popular CRM and case management tools. By integrating with these platforms, Regal consolidates all client data, interactions, and documents in one secure place. This integration not only enhances operational efficiency but also ensures that your team has all the necessary information at their fingertips, leading to better client service and faster case resolutions. Whether you’re managing intake, scheduling, or follow-ups, Regal’s compatibility ensures a smooth workflow without the need for costly system overhauls.
Does Regal support automated reminders for legal clients?
Absolutely. Regal enables law firms to set up automated reminders for various critical events. For instance:
- Clients can receive reminders for court appearances, ensuring they’re always prepared.
- Document submission deadlines can be communicated without requiring manual follow-ups from your staff.
- Payment notifications can be scheduled to gently remind clients of upcoming or overdue invoices. These automated touchpoints improve client compliance and reduce the workload on your team, helping your firm maintain a professional and reliable image.
What is law firm automation?
Law firm automation is the process of using cutting-edge technologies, such as AI and automated workflows, to optimize and streamline the operational aspects of running a legal practice. It eliminates repetitive manual tasks like client intake, document management, and communication scheduling, allowing attorneys and staff to focus on higher-value work. With automation, law firms can enhance productivity, deliver better client experiences, and remain competitive in an increasingly digital industry.
How does Regal.ai help with law firm automation?
Regal.ai transforms law firms by automating time-consuming processes and enhancing client engagement. For example, its AI tools simplify client intake by automatically qualifying leads and collecting information, saving your team hours of administrative effort. Additionally, Regal’s personalized outreach capabilities ensure that clients receive timely updates, reminders, and communications. By leveraging AI, Regal enables law firms to boost efficiency, reduce operational costs, and deliver a seamless client experience that fosters trust and satisfaction.
What kind of ROI can I expect with Regal’s law firm automation tools?
Regal’s automation tools deliver tangible results. On average, law firms using Regal experience a 4x increase in agent productivity, enabling teams to handle more cases with fewer resources. Additionally, firms report a 60% improvement in speed-to-lead, which directly impacts conversion rates for new clients. With a 15% increase in referrals, Regal not only helps firms retain their existing clients but also grows their client base through word-of-mouth recommendations. The platform offers a unique blend of operational efficiency and business growth, making it an indispensable asset for modern law practices.
How does automation improve client retention in law firms?
Automation helps law firms provide a consistent and exceptional client experience, which is key to retention. By automating follow-ups and sending timely case updates, clients feel valued and informed throughout their journey. Automated reminders for critical deadlines, such as court dates or document submissions, reduce the risk of errors or missed commitments, reinforcing trust in your firm. Additionally, automation allows law firms to maintain regular communication without overwhelming staff, ensuring every client feels supported and prioritized.
Can Regal help my law firm increase referrals?
Yes, Regal’s platform is designed to turn satisfied clients into brand advocates. Through its post-outcome workflows, Regal ensures that every happy client receives follow-ups asking for referrals in a non-intrusive, automated manner. For example, after a successful case resolution, Regal can prompt clients to refer friends or colleagues to your firm, offering a streamlined process to capture these leads. By leveraging this feature, law firms can organically grow their business while maintaining strong client relationships.
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