AI AGENTS
FOR ECOMMERCE

Regal is the AI Agent Platform for high-consideration eCommerce companies. Transform your customer communications – including support, sales and operations – and drive better outcomes.

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Ecommerce

Customer Calling Into Support Line

90% Containment Rate

55-year old Male Customer calling into a retail customer support line to fix issues with his electronics purchase.

Agent Goal:

Triage Support Issue and Route to the Proper Department

4245819203

Ecommerce

Customer Has an Overdue Payment on Subscription

44% Collection Rate

28-year old Female Customer from New York who has an outstanding payment on her beauty box subscription

Agent Goal:

Collect Payment from Customer

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Ecommerce

Prospect Seeking Personal Shopper

55% Transfer Rate

45-year old Female Customer from California who wants concierge services from her favorite luxury brand

Agent Goal:

Qualify Prospect and Transfer to Sales Agent

97%

CONTAINMENT RATE

80%

REDUCTION IN COST TO SERVE

0 SEC

TIME TO ANSWER

4X

FASTER SPEED-TO-LEAD

TRUSTED BY TOP BRANDS IN ECOMMERCE

Use Regal to:

Make life easier for your developers

See All Customer Stories

Ankit Kumar

Director of Data and Platform, Guitar Center

"Regal's platform is so much easier to work with and allows us to personalize so much of our customer experience. Unlike with other platforms, it doesn't take us forever to get something spun up and deployed."

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REGAL AI AGENTS FOR CONSUMER ENTERPRISES

Driving a better customer experience creates brand loyalty. All at a fraction of the cost of a new hire.

ALWAYS AVAILABLE FOR YOUR CUSTOMERS

Keep “hold times” for the old times. AI Agents for ecommerce ensures any customer - no matter when they call - has someone they can talk to.

AI IS BETTER

Our AI Agents for ecommerce score over 90% CSAT surveys and get better with every interaction. They’re always online, they’re always patient, and they’ll always want to talk to your customers.

automate your operations

Our AI Agents for ecommerce let your team automate critical operations like inquiry qualification or payments so you can keep your customers happy and your operations humming.

BUILD AND REFINE YOUR AI AGENT

Build your AI Agent right from the Agent Desktop, refine it by using our native A/B testing, and deploy it to every channel your customers use.

How regal works

Get started with one AI Agent or power your entire contact center with a blend of Regal AI Agents and your human agents.

Feels Human

Finally, AI Agents that let your customers speak naturally, interrupt, and change topics. AI Agents never get annoyed or quit, respond with super low latency, and speak over 30 languages fluently in hundreds of accents.

Learn About Our AI Agents

MAKE AI AGENTS YOUR OWN

Use real time customer data to personalize each conversation. We seamlessly connect with your existing call center and CRM software so you can get started immediately. Automate customer interactions with our drag-and-drop orchestration, and refine every interaction with our native A/B testing.

Learn About Our A/B Testing

Operates Like Software

Handle more volume on the fly and eliminate hold times and waiting rooms forever. Customize and refine your AI Agents to fit any use case: qualification, inbound support triage, or payments. Best of all, you only have to teach them once.

See AI Agent Pricing

ALWAYS KNOW WHAT’S HAPPENING

Set goals for every agent, monitor live conversations, and use post-call Conversation intelligence (transcription, sentiment, summary, disposition, key words) and automated quality assurance to see what’s happening on every call.

Learn About Our Convo Intelligence

Safe and secure

Our enterprise-ready platform is designed for privacy, security, and compliance.

Customer data is kept in Regal, and we prevent LLM partners from training with your data to ensure zero-day data retention.

OMNICHANNEL OMNI-AGENTS

Build once, deploy in every channel.

VOICE

Connect using WebRTC, calls, agentless calls, and ringless voicemail.

Messaging

Send and receive SMS (and MMS) in a 1:1 conversation and send a marketing blast to en entire segment.

digital

Available via email, webchat, or any text-based chat to give your customers unified conversation no matter the channel.

we work with your tech stack

We have over 40+ native integrations with critical parts of your tech stack, as well as intuitive APIs and webhooks to connect to any solution you need.