Meet Regal
Unlike traditional contact center software, Regal uses real-time customer signals to personalize and coordinate interactions by human and AI Agents.
As a CONTACT CENTER leader, you likely face these problems
Missing Critical Customer Data
If you can't know who the customer is, and how they have interacted with marketing, your website and the contact center, how could you possibly make the right decisions about how to engage them?
"One Size Fits All" Automation
Your tech strategy dictates your capabilities. Stuck with legacy "Low-Touch" Contact Center Software missing personalization and A/B Testing? Good luck twisting yourself into knots trying to hit your efficiency, CSAT and customer outcome goals.
Limited Channels to Engage Customers
The only options shouldn't be voice or ticketing (email) software. Customers expect to interact with companies where and how they want so you better be ready to call, text, email, chat, voice and more - on demand.
Unlock the Power of Generative AI Agents
AI SMS/Chat Agents
Deliver faster speed-to-lead and higher engagement for inbound requests rates by adding 24/7 Conversational Chat and SMS AI Agents that will always be there.
AI Phone Agents
Continue using more voice support and outbound with AI Phone Agents that wow customers without all the cost. Regal’s AI Agents are tailored to your specific use cases — whether it’s handling inbound routing, scheduling, qualifying leads or answering FAQs.
Build on Real-Time Customer Signals
Unified Customer Profile
Say goodbye to scattered data. Get a 360° view of every customer in real time by pulling insights from all your sources into one actionable profile. Your team will have everything they need to deliver the right message at the right time.
Analytics and Reporting
Turn your data into action and get a clear view of customer behaviors and trends to optimize conversations and boost conversions. Data-driven decisions, made easy.
Custom Objects
Track every customer move. Collect and use every bit of data to craft hyper-personalized interactions. The more you know, the better you can connect.
40+ Integrations
Sync up your systems effortlessly. With over 40 integrations—CRMs, marketing platforms, and more—you’ll have the right data in the right place, ready for your team to crush it.
Customizable Dashboards
Build fully customizable dashboards to track the metrics that matter most, so you can keep performance on point and pivot strategies in real-time.
Webhooks
Streamline your data with real-time webhooks and push critical customer insights to your preferred tools for deeper analysis and automation, all without breaking a sweat.
Automated Personalization
IVR & Routing
Automatically route customers to the right agent or AI assistant using IVR and intelligent routing to ensure each customer gets the support they need, based on their real-time needs and attributes, delivering faster resolutions and better experiences.
Outbound Journey Builder
Build personalized customer journeys triggered by key events — all without the need for a developer. With Regal’s Journey Builder, you can craft timely, cross-channel interactions that feel effortless to customers and drive better engagement.
Segment Builder
Easily build dynamic, real-time customer segments to target unique groups like VIPs or those needing more attention, ensuring each customer gets personalized communications.
A/B Testing
Optimize every touchpoint with A/B testing to understand what works best in your customer journeys, to help you boost connect rates, fine-tune messaging, and keep satisfaction soaring with data-driven insights.
Create Super Agents & Super Managers
AI Sales Dialer
Crank up your team’s productivity with Regal’s automated dialing modes — Power, Preview, and Progressive. Let your agents focus on closing deals while the dialer does the heavy lifting, connecting them with more customers in record time.
Branded Caller ID
Increase customer trust and boost answer rates by displaying your brand on outbound calls, giving your customers confidence that they’re speaking with a trusted business.
Spam Remediation
Don’t let spam labels kill your outreach. Regal actively monitors and clears potential spam flags, keeping your calls front and center and protecting your connect rates from taking a hit.
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Conversation Intelligence
Gain deep insights from every customer interaction with real-time transcription, automatic summaries, and triggered journeys that give you actionable insights to improve coaching, streamline workflows, and optimize every interaction.
Phone Number Management
Stay compliant and keep your campaigns on track with Regal’s phone number management tools. Monitor performance, minimize spam risks, and ensure every number is working to drive your outreach.
Unified Agent Desktop
Provide your human agents with super powers through a complete 360-degree view of each customer, enabling them to seamlessly manage conversations across phone, SMS, and email—while effortlessly collaborating with AI agents.
We have you covered
Expert support
You don't have to do it alone.
White glove guidance is included in every plan. Take advantage of our experts to continue to improve your call and text strategy as you scale. Discover new ways to engage your audiences.
TCPA compliant
Compliance is table stakes.
Be compliant with the Telephone Consumer Protection Act (TCPA) and Telemarketing Sales Rule (TSR). Comes with opt in and opt out logic and audit log, and quiet hours by area code and zip.
Secure by design
Security is at our core.
SOC2 and HIPAA compliant so you can operate safely. CCPA and GDPR compliant so your customers know their data is safe. We take extra steps to anonymize, encrypt, and safeguard your data.
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Treat your customers like royalty
Ready to see Regal in action?
Book a personalized demo.
