Meet Regal
Unlike traditional contact center software, Regal uses real-time customer signals to personalize and coordinate interactions by human and AI Agents.
As a CONTACT CENTER leader, you likely face these problems
Missing Critical Customer Data
If you can't know who the customer is, and how they have interacted with marketing, your website and the contact center, how could you possibly make the right decisions about how to engage them?
"One Size Fits All" Automation
Your tech strategy dictates your capabilities. Stuck with legacy "Low-Touch" Contact Center Software missing personalization and A/B Testing? Good luck twisting yourself into knots trying to hit your efficiency, CSAT and customer outcome goals.
Limited Channels to Engage Customers
The only options shouldn't be voice or ticketing (email) software. Customers expect to interact with companies where and how they want so you better be ready to call, text, email, chat, voice and more - on demand.
CONNECT WITH THE
RIGHT CUSTOMERS
Branded Caller ID
Drive higher connect rates. Monitor spam labels, brand your outbound calls, and get carrier-level performance data for all 400M cell phones in the US.
Journey Builder
Personalize your outreach. Orchestrate cross-channel, personalized outreach that triggers at key revenue generating moments - all without engineering support.
Rich Customer Profile
One view of the customer. Including CRM data, time-series product data, and contact center data. Get a single record for every subscriber, so you can create truly personalized messaging, and agents have the right context.
10DLC Phone Numbers
No more short codes. Call and SMS customers from one 10 Digit Long Code (10DLC) so they can text the number that calls them and call the number that texts them. Just the way it should be.
Omnichannel Outreach
Become a triple threat. Use email, phone, and SMS in concert with one another to drive an omnichannel engagement strategy that empowers your agents to reach customers on the channels they prefer.
Segment Builder
Easily build real-time dynamic segments – from VIPs to haters – and trigger omnichannel, targeted Journeys for each unique group. What's more, segments will update in real-time so you don't have to manually maintain CSVs.
AI SMS Assistant
Sell 24/7 without having to work or spend more. Use Regal’s AI SMS Assistant to drive around-the-clock SMS engagement so leads never get cold. Easily toggle between the Assistant and your Sales team.
BE PRODUCTIVE
INSTEAD OF BUSY
Unified Agent Desktop
Finally, one pane of glass for your sales team. See every conversation, all customer data including product usage, and take next steps in one place, without switching back and forth to multiple products.
Conversation History
Every conversation from every channel in one place. Includes dispositions, notes, tags, and even automated outbound messaging so you know exactly what marketing told the customer.
Sales Dialer
Run automated campaigns to reach your goals with Power Dial or Preview Dial. Leverage manual dial and click to dial when teams need autonomy.
Intelligent Routing
Distribute outbound and inbound tasks or leads intelligently. Use skills-based routing, customer attribute-based routing, round robin, and lead assignment.
Task Prioritization
Stop handling tasks in a random order. Control prioritization so your teams are always working on the most important opportunity next.
Voicemail Drop
Work smart and A/B test your followups. Pre-recorded voicemails based on call outcomes, customer CRM attributes or behaviors. Even add an automated SMS too.
Scheduled Callbacks
Always set next steps. Use Regal's scheduled callbacks or integrate with third party scheduling links like Calendly and Chili Piper to schedule future calls.
SMS Auto-Responders
Never leave a customer hanging. When agents are busy or you are closed, engage new prospects, schedule appointments, and automate qualification with texts.
LET DATA DRIVE
BETtER DECISIONS
In-App Reporting
Stop wondering what agents are doing. Real-time dashboard for line managers. Full business intelligence tool to explore, analyze, create and share data insights.
A/B Testing
Data beats opinion. Use A/B testing to see how each journey is performing, identify improvements in your customer experience, and show off your impact.
Call Recording
Coaching, coaching, coaching. Drill into each call and text conversation to identify areas of improvement for agents. Share recordings internally to capture key learnings.
Webhook Data Out
It's your data. Stream it out in real-time with webhooks. Send it to your in-house data stack or BI tool, update your custom CRM, change the website experience in real-time.
Conversation Intelligence
Get rich conversation insights, conversation summaries, and searchable transcripts. Use Scorecards to understand if your agents are sticking to the script. Identify key themes and topics across all of your calls with Trackers.
We have you covered
Expert support
You don't have to do it alone.
White glove guidance is included in every plan. Take advantage of our experts to continue to improve your call and text strategy as you scale. Discover new ways to engage your audiences.
TCPA compliant
Compliance is table stakes.
Be compliant with the Telephone Consumer Protection Act (TCPA) and Telemarketing Sales Rule (TSR). Comes with opt in and opt out logic and audit log, and quiet hours by area code and zip.
Secure by design
Security is at our core.
SOC2 and HIPAA compliant so you can operate safely. CCPA and GDPR compliant so your customers know their data is safe. We take extra steps to anonymize, encrypt, and safeguard your data.
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Treat your customers like royalty
Ready to see Regal in action?
Book a personalized demo.
