Meet Regal

Regal is re-imagining customer communication with AI Agents that sound human, and scale like software.

Unlike traditional contact center software, Regal makes it easy to build, monitor and scale AI Agents.
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As a CONTACT CENTER leader, you likely face these problems

Missing Critical Customer Data

If you can't know who the customer is, and how they have interacted with marketing, your website and the contact center, how could you possibly make the right decisions about how to engage them?

"One Size Fits All" Automation

Your tech strategy dictates your capabilities. Stuck with legacy "Low-Touch" Contact Center Software missing personalization and A/B Testing? Good luck twisting yourself into knots trying to hit your efficiency, CSAT and customer outcome goals.

Limited Channels to Engage Customers

The only options shouldn't be voice or ticketing (email) software. Customers expect to interact with companies where and how they want so you better be ready to call, text, email, chat, voice and more - on demand.

Unlock the Power of Generative AI Agents

Effortlessly scale your customer engagement with AI-powered agents that work 24/7, cutting costs and boosting efficiency without compromising on experience.

AI SMS/Chat Agents

Deliver faster speed-to-lead and higher engagement for inbound requests rates by adding 24/7 Conversational Chat and SMS AI Agents that will always be there.

AI Phone Agents

Continue using more voice support and outbound with AI Phone Agents that wow customers without all the cost. Regal’s AI Agents are tailored to your specific use cases — whether it’s handling inbound routing, scheduling, qualifying leads or answering FAQs.

Build on Real-Time Customer Signals

Capture and consolidate customer data from every touchpoint and interaction, empowering your team to make smarter moves and deliver personalization that actually hits the mark.

Unified Customer Profile

Say goodbye to scattered data. Get a 360° view of every customer in real time by pulling insights from all your sources into one actionable profile. Your team will have everything they need to deliver the right message at the right time.

Analytics and Reporting

Turn your data into action and get a clear view of customer behaviors and trends to optimize conversations and boost conversions. Data-driven decisions, made easy.

Custom Objects

Track every customer move. Collect and use every bit of data to craft hyper-personalized interactions. The more you know, the better you can connect.

40+ Integrations

Sync up your systems effortlessly. With over 40 integrations—CRMs, marketing platforms, and more—you’ll have the right data in the right place, ready for your team to crush it.

Customizable Dashboards

Build fully customizable dashboards to track the metrics that matter most, so you can keep performance on point and pivot strategies in real-time.

Webhooks

Streamline your data with real-time webhooks and push critical customer insights to your preferred tools for deeper analysis and automation, all without breaking a sweat.

Automated Personalization

Deliver high-touch experiences at scale, cost-efficiently by leveraging technology that helps tailor every interaction, inbound or outbound.

IVR & Routing

Automatically route customers to the right agent or AI assistant using IVR and intelligent routing to ensure each customer gets the support they need, based on their real-time needs and attributes, delivering faster resolutions and better experiences.

Outbound Journey Builder

Build personalized customer journeys triggered by key events — all without the need for a developer. With Regal’s Journey Builder, you can craft timely, cross-channel interactions that feel effortless to customers and drive better engagement.

Segment Builder

Easily build dynamic, real-time customer segments to target unique groups like VIPs or those needing more attention, ensuring each customer gets personalized communications.

A/B Testing

Optimize every touchpoint with A/B testing to understand what works best in your customer journeys, to help you boost connect rates, fine-tune messaging, and keep satisfaction soaring with data-driven insights.

Create Super Agents & Super Managers

Unleash your team’s full potential with powerful tools and AI-driven insights that supercharge productivity and elevate every customer experience.

AI Sales Dialer

Crank up your team’s productivity with Regal’s automated dialing modes — Power, Preview, and Progressive. Let your agents focus on closing deals while the dialer does the heavy lifting, connecting them with more customers in record time.

Branded Caller ID

Increase customer trust and boost answer rates by displaying your brand on outbound calls, giving your customers confidence that they’re speaking with a trusted business.

Spam Remediation

Don’t let spam labels kill your outreach. Regal actively monitors and clears potential spam flags, keeping your calls front and center and protecting your connect rates from taking a hit.

Conversation Intelligence

Gain deep insights from every customer interaction with real-time transcription, automatic summaries, and triggered journeys that give you actionable insights to improve coaching, streamline workflows, and optimize every interaction.

Phone Number Management

Stay compliant and keep your campaigns on track with Regal’s phone number management tools. Monitor performance, minimize spam risks, and ensure every number is working to drive your outreach.

Unified Agent Desktop

Provide your human agents with super powers through a complete 360-degree view of each customer, enabling them to seamlessly manage conversations across phone, SMS, and email—while effortlessly collaborating with AI agents.

We have you covered

Expert support

You don't have to do it alone.

White glove guidance is included in every plan. Take advantage of our experts to continue to improve your call and text strategy as you scale. Discover new ways to engage your audiences.

TCPA compliant

Compliance is table stakes.

Be compliant with the Telephone Consumer Protection Act (TCPA) and Telemarketing Sales Rule (TSR). Comes with opt in and opt out logic and audit log, and quiet hours by area code and zip.

Secure by design

Security is at our core.

SOC2 and HIPAA compliant so you can operate safely. CCPA and GDPR compliant so your customers know their data is safe. We take extra steps to anonymize, encrypt, and safeguard your data.

Integrate just like that.

Built for the modern data stack. Send data to Regal to personalize your outreach, and get Regal data back to your marketing and customer service tools.
Use Regal to:
Boost call efficiency
Make life easier for your developers
Transform Your Operations and Drive Better Outcomes
Increase Productivity, Engagement, and Conversions
Improve Patient Outcomes with AI Agents
Get Better Speed-to-Lead
Tailor and Automate Outreach
Qualify Better Leads with AI Agents
Get a Better, More Invested Partner
Drive Success with a Dedicated Partner
Get AI Tools Built for You
Get Immediate Impact with AI
Accelerate Results With AI Agents
Build Consistent, Reliable AI Agents
Boost Call Efficiency
Engage with more qualified prospects
Increase engaged call and bind rate
Increase in answer rates
Deliver a better customer experience
Modernize your outbound sales process
Streamline new patient onboarding
Engage your customers with SMS
Boost call efficiency
Increase your ROI
See All Customer Stories
Michael-Rose Sandow
Director of Sales Operations, Kin Insurance

"Regal allows us to connect with more leads, have more meaningful conversations with those leads, and ultimately convert more leads into paying customers."

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Ankit Kumar
Director of Data and Platform, Guitar Center
"Regal's platform is so much easier to work with and allows us to personalize so much of our customer experience. Unlike with other platforms, it doesn't take us forever to get something spun up and deployed."
Katherine Martinell
Director of Medical Operations, Ro
"Since moving onto Regal, we've been able to streamline patient engagement, capture the data we need to shape strategy, and most importantly, sign up more patients. Regal completely transformed how we do things at Ro."
Peter James
Head of Growth, Carda Health
"My team is so much more productive with Regal. We've seen huge increases in conversions and engagement. On top of this, Regal's support is unmatched. We're not just more efficient, we're delivering a better experience for every prospective patient."
Eric Hauser
Chief Technology Officer, Cadence
"We have a large volume of patients to reach out to, get them to engage, and explain the benefits of the program. All patients are different – we need a solution to do that outreach at scale and respectfully. Regal's AI Agents empowers us to personalize and automate all of that outreach."
James Eaker
Regional Manager, Toyota Auto Insurance
"We are really happy with Regal - both in terms of its impact on our business performance and how fast the team moves and their level of personalized support."
Micah Metcalf
CEO, Legacy Family Life
"Regal is exactly what we were looking for in a partner. Regal made us much more effective and efficient at engaging with customers who are looking for the right life insurance partner."
Maggie Vetrovsky
Director of Sales, Embrace Pet Insurance
"Ava, our Regal AI Phone Agent, has been key in driving much more productivity and efficiency through our call center. We're automating a significant amount of tasks away from our human agents and saving them for high-touch situations, while our customers are just as happy to talk with Ava as they would with anyone from our team. For anyone who's exploring how AI can help their call center, I highly recommend Regal!"
Justin Pagan
Director of Global Enrollment, Coursera
"No other vendor is as invested in our success as Regal is. The platform is great, but the partnership is even better."
Celeste Martinelli
Chief Operations Officer, AllCampus
“We are pleased with our partnership. We truly believe Regal is the right solution for us to help transform our operations, and we like it when our partners are winning in business too!"
Patrick Green
VP of Enrollment Strategy, Collegis
"The Regal team has a unique focus on business goals, not just features for the sake of it. They understood our complex business model and prioritized features that have made our program more successful"
Niraj Patel
COO and Co-Founder, LiveEasy
"We've been able to make immediate and impactful improvements to our business with Regal. We're performing better than ever and it's thanks to the insights and AI tools that Regal has given us"
Eric Peschke
VP of Marketing, Zintex
"We're big fans of Regal and how it makes our agents jobs a lot easier. We broke appointment records after the first six months!"
Bruce Davidson
Director of Client Services, Clancy
“AI has changed how we do things. Before, we had to roll the dice with other call centers, which obviously had varying results. AI Agents have been nothing but consistent and reliable, I don’t think we’ll ever offshore our calls again.”
James Hummer
VP of Sales, Ethos
“Regal’s AI Phone Agent has been a game-changer for our sales calls. Its features seamlessly integrate into our workflow, allowing us to test, stay compliant, and improve our results at every stage.”
Robby Romance
Director, Strategic Partnerships, HealthBird
"Regal has helped us improve our sales per agent per day by 250%, improve our answer rates by 100%, and our conversion rates by 40%. As a result, we have been able to engage with more qualified prospects, verify their info for successful conversions, and drive additional revenue."
Michael-Rose Sandow
Director of Sales Operations, Kin Insurance
"Regal allows us to connect with more leads, have more meaningful conversations with those leads, and ultimately convert more leads into paying customers."
Kevin Heung
VP Performance Marketing, SoFi
"We've seen answer rates go up and success with Regal that delivers strong returns we can truly measure."
Jacques Rojahn
Head of Sales, Career Karma
"With Regal.io's journey builder and intelligent routing capabilities, we are able to streamline our outbound sales process. We are able to assign a prospective student to our coaching team to create a more consistent and impactful experience for our community."
William Lucas
Senior Manager, Club Z!
"Regal.io instantly doubled our answer rates and improved sales productivity. We have been able to consolidate what we used to do in three separate systems all into one place while personalizing our outreach to prospects."
Scott Chesrown
Co-Founder & COO, Perry Health
"Regal instantly made our enrollment team 4x more productive. Now that we have improved our speed to lead, we use Regal's AI-powered tools to personalize, measure and optimize the experience for each customer."
Leila Kutler
Senior Director, Strategy & Growth, Angi
"Regal allowed us to invest in a personalized conversational experience for our members, and to A/B test how to best support homeowners at key moments."
Manuj Goyal
Product Manager, The Farmer's Dog
"Starting a phone sales program to call our unconverted leads and existing customers was so straightforward with Regal. And we are seeing a 58% lift in conversion."
Sarah Haselkorn
VP Sales & Support, MakeSpace
"After launching Regal with Branded Caller ID on cell phones for our lead outreach calls, we saw a 20% lift in conversion at a 20x ROI within a week. We've been looking for a solution like this for years!"

Treat your customers like royalty

Ready to see Regal in action?
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