Blog
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April 2025 Releases
Here's our April 2025 product releases, including the early access period for our AI SMS Agents!

What is the true cost of AI Agents?
Wondering about the true cost of AI Agents? Discover how Regal’s AI Agents compare to human labor and why the cost of implementing AI Agents delivers scalable, predictable ROI.

What Makes Regal AI Agents So Good?
See why leading companies trust Regal’s AI Agents for better conversations, real outcomes, and HIPAA-compliant customer experiences.
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Introducing the AI Decision Node: Smarter AI Workflow Automation for Contact Routing
Introducing Regal's AI Decision Node—a new way to auto-route contacts in journeys based on the context of each customer interaction.
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Debunking AI Agent Fears: "What if my AI Agent takes too long to respond?"
Worrying that an AI agent will take too long to respond is not a valid reason not to adopt AI. Here, we'll show you why.
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AI Collections: How Top Lenders Automate Growth in 2025
Automate follow-ups, reduce delinquencies, and boost ROI with AI Collections. Discover how Regal’s AI Agents are changing the future of loan servicing.
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AI Agents Make AEP Easy for your Medicare Call Center
See how AI Agents are transforming the Medicare call center by automating AEP, screening, scheduling, and onboarding—with 24/7 support.
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AI-Based Workflow Automation: How to Personalize and Scale Customer Journeys
Discover how AI-based workflow automation and customer journey automation can streamline operations, personalize customer interactions, and boost revenue.
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How to Deliver a Unified Customer Experience with Regal in 2025
The more lines of communication you open with your customers, the more likely you’re starting the conversation on the right foot. Regal helps you unlock a more unified customer experience in a matter of days. See how.
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Maximize Agent Throughput with Regal's Predictive Dialer
It’s critical for call center managers to understand how their power dialers work and to measure if they’re performing as intended. With Regal’s new Predictive Dialer, You can do just that, and much more.
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Debunking AI Agent Fears: "What if my agent says the wrong thing?"
Worried your AI Agent will say the wrong thing? Well, they might. But find out why that's just a natural part of the process, and how to mitigate the risk of it happening.

8 AI Agent Use Cases for Home Service Companies
Explore 8 powerful AI Agent use cases for home service companies that drive speed, increase capacity, and create predictable, high-converting customer workflows.
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8 Healthcare AI Agent Use Cases for Better Patient Outcomes
Discover how healthcare AI Agents are transforming patient engagement from intake to billing. See 8 powerful use cases driving higher adherence, faster scheduling, and better outcomes.

The Benefits of AI in Insurance: How AI Agents Are Reshaping the Industry
Discover the game-changing benefits of AI in insurance. Learn how AI Agents improve customer experience, reduce costs, and boost efficiency in claims processing, underwriting, and customer interactions.

6 Strategies to Optimize Phone Number Inventory Management
Discover effective strategies for phone number inventory management and learn how to maintain a stellar phone number reputation. Explore best practices, expert insights, and innovative solutions to optimize your communication operations.
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Your Policyholders Hate You... File That Under "Totally Preventable Losses"
Not everyone gets excited about buying insurance. Learn how AI Agents improve the experience for policyholders, bring down your cost to serve, improve your response times, and help you get rid of the hold music for good.

AI Agents for Education: 8 Use Cases for More Meaningful Student Outcomes
AI Agents for Education are transforming student engagement—boosting enrollment, improving retention, and making support more human. Discover 8 game-changing use cases that free up your staff while delivering better student outcomes.

Click Your Heels, Ditch the Guesswork: Start Winning with A/B Testing
Many contact center leaders still wander through customer journeys as if they're in the Land of Oz. Dive in to see why and how A/B testing is your shortcut to unlocking provably, repeatably, and scalably better CX.

5 Customer Experience Journey Mapping Templates & Examples for 2025
Discover how customer experience journey mapping helps contact center leaders make small tweaks with big impact. Learn dynamic mapping tactics for personalization, optimization, and ROI.

5 Must Run A/B Tests for your AI Voice Agent
Maximize your AI Voice Agent’s impact with strategic conversational AI testing. Discover 5 must-run A/B tests to optimize engagement, refine responses, and drive better business outcomes.

Regal Named One of Forbes America’s Best Startup Employers 2025!
Regal is officially one of Forbes America’s Best Startup Employers 2025, ranking #164 out of 500. This recognition is a testament to our incredible team, our innovative work culture, and our unwavering commitment to advancing AI technology.

February 2025 Releases
Here's our February 2025 product releases, including live progressive dialer performance measurement, support for Outlook signatures, and some new API endpoints for better data access!

AI in Education: The Future of Student Engagement & Enrollment
AI in education is helping to streamline admissions, automate student engagement, and enhance higher ed outreach. Discover key education technology trends to boost enrollment and learn why automated student engagement tools are the future.

Measuring Customer Experience: Proven Strategies to Assess and Enhance CX
Learn how you can start measuring customer experience effectively with key metrics, tools, and AI-driven strategies. Discover how to track CX impact, prove ROI, and enhance personalization to drive business growth.
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How to Choose a Text-to-Speech Provider for AI Voice Agents
Choosing a text-to-speech provider for AI voice agents can make or break your contact center’s customer experience. Discover how to evaluate TTS providers and find the best fit for industries like healthcare, insurance, and more.

Measuring AI Agent Success: Key KPIs for AI Agents in Your Contact Center
Discover key KPIs for measuring AI agent success in your contact center. Learn how to track performance, improve efficiency, and optimize AI-driven conversations for better business outcomes.
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How to Build AI Agents for Beginners: A Step-by-Step Guide
Learn how to build AI agents for beginners with this step-by-step guide. Discover key skills, tools, and no-code AI agent builders to get started today!
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How are Generative AI Voice Agents Different from AI Voice Assistants?
When it comes to comparing AI Agents vs. AI Assistants, Siri & Alexa handle simple tasks, but Gen AI Voice Agents—like Regal’s AI Phone Agent—drive real business impact with human-like conversations, automation, and seamless integration.

January 2025 Releases
Here's our January 2025 (and last December's) product releases, including user profile URLs, deleting unintentional contacts, and early access to our Outlook integration!
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What is an AI Voice Agent for CX?
In this article, we’ll answer the question "What is an AI Voice Agent for CX?" and explore the technology behind AI voice agents, their benefits, real-world use cases, and how they are reshaping customer service across industries.
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Regal’s Q1 Product Roadmap: Webinar Highlights & Recap
Regal’s Q1 2025 product roadmap brings AI Agents, Intelligent Orchestration, and Enterprise Functionality to the contact center. Discover what’s coming next!
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AI Agent Assist: Real-Time Insights for Smarter CX
Discover how AI Agent Assist transforms CX by boosting agent efficiency and customer satisfaction. Get real-time insights, automate tedious tasks, and empower your team to drive revenue.
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A No-BS Guide to Rescuing Your Contact Center with AI
Discover how AI in customer experience can revolutionize your contact center. Learn to replace legacy tools, scale personalized outreach, and drive better outcomes with modern CX platforms like Regal.ai.
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20 Questions to Grade Your Personalized Customer Experience
Learn how to create a personalized customer experience using AI and automation. Discover actionable steps to grade your CX, expert insights, and strategies for 2025.

AI Agent Ethics & Disclosure Timing in 2025
Explore the ethics of AI agents and the impact of AI agent disclosure timing on customer trust. Learn best practices for balancing transparency and performance in AI-powered customer interactions.
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2025 Contact Center Automation Trends and Tools
Discover the 2025 contact center automation trends and tools to help you grow. Learn how AI-powered tools and best practices can enhance efficiency, customer experience, and cost savings.

Introducing Regal Custom Objects
Build your own data model and keep your agents in one tool with Regal Custom Objects.

2024 Year In Review
The year Enterprise customers embraced Regal and AI Phone Agents came to contact centers. We look back at major milestones achieved in 2024.
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10 Essential Call Center Metrics and KPIs for 2025
Discover the 10 most essential call center metrics and KPIs for 2025. Learn how to measure and optimize your call center's performance with our comprehensive guide.

8 Ways AI Sales Tools Assist in the Success of Call Centers
Discover how AI sales tools enhance call center performance, improve efficiency, and increase customer satisfaction with these 10 powerful strategies.

7 Tips for Building AI Agents That Perform
Explore tips for building AI Agents that perform for your business - Spoiler: It's a lot like coaching human agents.
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What Is Conversation Intelligence? Improve CX & Sales Insights
Learn how conversation intelligence can enhance customer experience and provide valuable sales and support insights. Discover key technologies, implementation strategies, and best practices.

6 Ways Agent Insights Into the Buyer’s Journey Improve CX
Discover 6 real-world examples for how high-consideration B2C companies are arming their agents with real-time customer data to drive more effective sales, support and retention interactions across industries.

AI Emotional Intelligence: How AI Agents Keep Calm
Learn more about how AI emotional intelligence allows artificially intelligent voice agents to create emotion-regulated interactions using empathy, while keeping their cool even in heated situations, ensuring calls stay on track and productive.

7 Best Use Cases for AI Voice Agents in Your Contact Center
As AI technology continues to evolve, the use cases for AI Voice Agents in contact centers will only increase. By answering these six key questions, you can identify where AI agents fit best today in your contact center and plan for future integrations.

10 Proactive Outreach Strategies to Build Loyalty with Personalization
In order to build loyalty, it’s essential to create proactive outreach strategies that demonstrate your awareness of your customers' challenges and show that you’re taking action before they even need to ask for help.

5 Ways to Improve Agent Productivity & 5X Outbound Performance
In this blog, we share tips to improve agent productivity for handling high volumes of calls, whether it's inbound support teams or outbound sales teams. The guiding principle is simple — focus your agents on tasks that absolutely requires their attention, and automate everything else.
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Regal Raises $40M to Bring AI Phone Agents to Contact Centers
Regal just raised $40M to accelerate our mission of building the new standard in high-touch customer communication with the rollout of our exceptional AI Phone Agents for contact centers.
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8 Strategies to Improve Call Answer Rates by 40%
Discover 8 proven strategies to improve call answer rates by 40%. Learn how personalized outreach, Branded Caller ID, and AI-driven solutions can transform your outbound contact center and boost engagement. Increase your call answer rates and drive more revenue today!

AI Phone Agents vs. AI Copilots for Human Agents
AI Phone Agents can only do a fraction of your interactions today. But they are the future. Understand why you should not wait to invest.

The Modern B2C Growth Stack for High Consideration Businesses
The modern B2C growth stack for high consideration brands is different from the retail and B2B growth stacks. AI agents are the next change vector for these stacks.
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Customer Data Management: 10 Strategies to Personalize Interactions
Discover 10 customer data management strategies to help you build engagement, increase conversions, and drive revenue.

5 Outbound Call Center Strategies to Connect with Customers
Learn five game-changing outbound call center strategies that’ll help you reach the right people, at the right time, with the right message.

Introducing Custom Events in Agent Desktop Activity Feed
Improve agent context with a synthesized view of the buyer's journey -- leading to more personalized conversations.

AI for Contact Centers: Insights from Industry Leading CEOs
Explore how AI for contact centers is transforming businesses and how leveraging AI can enhance customer interactions and improve retention.

Demystifying AMD: How Answering Machine Detection Really Works
Regal's advanced AMD algorithm uses multiple factors to determine if a human answers your call. Learn more about the different techniques available.

Outbound Abandon Rate: Why It Matters & 5 Strategies Master It
Explore 5 actionable strategies to keep your outbound abandon rate low, optimize your dialer efficiency, and maintain customer trust.

Pros and Cons of a Progressive Dialer
Progressive dialers achieve more reach and agent efficiency, but there are compliance and customer experience implications.

Power vs. Progressive vs. Predictive Dialers
There is no one "best" auto dialer. There's just the right auto dialer for your campaign goals. We compare the capabilities of each and outline a framework for how you can make the right choice.

Key Metrics for Optimizing Branded Caller ID Performance
The effectiveness of your Branded Caller ID strategy should be evaluated based on business impact using these 5 metrics.

What Are the Best Use Cases for Branded Caller ID
Branded Caller ID is a great tool to increase call answer rates. Find out the best use cases for Branded Caller ID, and learn when it's not the right solution.
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Regal Journey Builder Now Available for 8x8 Customers
Regal and 8x8 launch a joint offering, through the 8x8 Technology Partner Ecosystem, making Regal the only Journey Builder provider for 8x8’s outbound contact center customers.

Identity Resolution: Why It Matters for Outbound Contact Centers
Identity Resolution is necessary to build a 360-degree view of your customer and power personalization. Learn how Identity Resolution works and why it matters for outbound contact centers.

4 Essential SMS Campaigns for Home Insurance Companies
The fastest growing Home Insurance brands are using SMS in intelligent ways to drive higher customer engagement and more revenue. Get started with these 4 essential campaigns.

Insurtech Insights: How Regal Drives Revenue Across the Policy Lifecycle
Our Co-Founder & CTO, Rebecca Greene, delivered a presentation at the recent Insurtech Insights NYC 2024 event about how insurance brands can meet the moment of global uncertainty and rebuild trust by turning untapped customer data into personalized, revenue driving conversations across the Policyholder lifecycle.

Previewing Custom Objects
With Custom Objects, brands will be empowered to tailor their customer data models within Regal and provide a single pane of glass for agents – leading to better customer conversations.

Introducing Regal Live
Monitor intraday call center metrics in real-time to adjust staffing, campaigns or coaching on the spot.

Introducing Regal IVR
Regal’s IVR leverages unified customer profiles to personalize inbound caller experience – delivering better customer experiences and business outcomes.

Introducing Progressive Dialer
Regal’s powerful progressive dialer multiplies your reach and maximizes agents’ time for personalized conversations.

Transforming the Patient Journey: From Reactive to Proactive Care
Regal helps Healthcare brands deliver proactive care, better patient outcomes, and improve provider efficiency by personalizing patient outreach and increasing patient engagement.

5 Essential SMS Campaigns for Home Services Companies
Use these 5 essential SMS campaigns for home services drive higher customer engagement and more revenue for your business.

Beyond CCaaS: How to turn your Contact Center into a Revenue Center
Why are so many contact centers stuck being cost centers? Why do they keep looking for cost reductions instead of revenue increases? Bad data and technology decisions are at the core of this issue. We need "marketing automation" (aka unified customer profiles, event-driven systems and a/b testing) like Regal.io in the contact center to empower teams to start looking for incremental revenue instead.

6 Use Cases for REGAL AI Call Summaries
Discover 6 ways customers are using REGAL AI Call Summaries to drive better business outcomes.

The Next Step Forward in AI will come from Consumer Businesses
Consumer businesses are implementing AI-enabled customer experiences without any change in behavior on the part of consumers, which is leading AI to become common with more speed than past transitions like the internet and the smartphone. And it means that the next step in AI will not come from the LLM providers. The next big step forward in AI rests in the hands of consumer businesses.

Innovating on Patient Care | B2C Sales Podcast Episode 7
Explore Eric Hauser's remarkable career journey from GovTech to healthcare disruption at Cadence, highlighting the transformative power of innovation, collaboration, with a special focus on the pivotal role of Regal in driving patient engagement and outcomes.

How SoFi, Perry Health & Allstate Personalize CX at Scale
Discover how Regal.io's AI-powered personalized outreach solutions are revolutionizing outbound sales and customer experience across industries like healthcare, finance, and insurance in our latest eBook, "Modernizing Outbound Contact Centers: How to Treat Millions of Customers like One in a Million."

Beyond CCaaS: From Customer Data Dips to Customer Data-Driven
Modernizing your Contact Center to drive personalization and more revenue requires a new tech stack you won't get with legacy CCaaS.

The Future of Conversation AI | B2C Sales Podcast Episode 6
Discover the transformative power of AI in conversations and how Regal's cutting-edge technology is reshaping call analysis and optimization for enhanced customer experiences with Balto's Marc Bernstein on our B2C Sales Podcast.

Introducing Custom Tasks: Sometimes Actions Speak Louder Than Words
Use custom tasks to orchestrate Agent actions beyond just customer conversations.
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Introducing Collaboration-Native Features to CCaaS
Combining collaboration functionality into CCaaS workflow tools invites more cross-functional users from a company to participate in designing the end-customer experience, leading to better omni-channel orchestration and customer outcomes. Learn more about Regal's collaboration features.

Introducing QA Scorecards: Uplevel Agent Performance
Uplevel agent performance with Regal's QA Scorecards. With QA Scorecards, managers can ensure that all interactions meet the criteria and standards of excellence established by your company.

How Regal.io is Turning the $40B CX Industry on Its Head
Jon Heaps, former VP, Channel at Observe.ai, Talkdesk, and inContact interviews Alex Levin, Co-Founder & CEO of Regal.io, about the history of the contact center industry and some of the key challenges teams making outbound calls face as customers demand more online experiences.

New SMS & Branded Caller ID Rules Are Enhancing Customer Experience
Are you using Branded Caller ID for outbound calls or SMS? New SMS and Branded Caller ID regulations rolled out in Q2 2023 that you MUST KNOW ABOUT. The new regulations require that every company register their SMS campaigns and Branded Caller ID campaigns before being allowed to send texts or brand calls.

4 Essential SMS Campaigns for Life Insurance Companies
The fastest growing insurance brands are using SMS campaigns in intelligent ways to drive higher customer engagement and more revenue. You can too with these 4 essential SMS campaigns.
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