Credit Saint SAW 2x Lift in Conversions with AI Agents

Facing high call volume and fragmented systems, Credit Saint turned to AI Agents to streamline inbound inquiries, route leads to the right place, cut costs, and build a scalable contact center.

CASE STUDY
INDUSTRY


Credit Repair

IN NUMBERS

With Regal, Credit Saint is converting more, staying compliant, and spending less time chasing the wrong leads.

2x

Higher Conversion Rate Than Human Agents

97.5%

Positive Customer Sentiment

0%

Abandon Rate — AI Agents stay with every lead

CHALLENGE:

High Call Volume, Misdirected Calls, and Rising Costs

Credit Saint was handling a large volume of inbound calls, many of which were misdirected to their team instead of the appropriate third parties. This led to wasted time, long hold times, and frustrated customers. Attempts to manage intake with automated systems and human agents proved too costly and difficult to scale. With compliance top of mind and limited integration across platforms, these operational challenges continued to slow the business down.
SOLUTION:

AI-Powered INBOUND Streamlined Operations and Boosted Conversions

Credit Saint implemented an AI Agent to take the lead on inbound calls—qualifying leads, routing misdirected callers, and transferring high-intent prospects to the right team members. This reduced the burden on human agents, cut down on hold times, and ensured every caller was directed to the right place.

The AI Agent also integrated seamlessly with existing systems, helping Credit Saint maintain compliance while scaling more efficiently. With this shift, the team improved both the customer experience and internal performance.

ABOUT THE CUSTOMER

Credit Saint is a leading credit restoration company with nearly 20 years of experience helping individuals improve their credit scores by identifying and disputing inaccurate information.

Known for its personalized service and commitment to results, Credit Saint offers tailored credit repair programs backed by a 90-day money-back guarantee. With thousands of five-star reviews and an A rating from the BBB, the company is recognized as one of the most trusted names in credit repair.

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Read the Case Study

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Read the Case Study

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