Arm your agents with all the context they need to solve issues on the first interaction—eliminating back-and-forths, cutting down on wait times, and boosting efficiency.
Regal for Support
Customer satisfaction with contact centers is at an all time low.
Deliver high-touch, personalized support experiences that keep your customers coming back — all while reducing operational costs.
Deliver high-touch, personalized support experiences that keep your customers coming back — all while reducing operational costs.
Oops! Something went wrong while submitting the form.
As a CX leader you likely face these problems
Keeping Up with Customer Expectations
Customers demand quick, seamless support, but high inquiry volumes and disjointed systems can lead to slow response times. As wait times increase, so does customer frustration, causing satisfaction scores to drop and loyalty to waver.
Higher Expectations, Lower Budgets
The pressure is on to streamline operations and cut costs — without compromising the quality customers expect. Every outdated process adds up, impacting the bottom line and frustrating your customers.
Difficulty Scaling Personalized Support
As support demands rise, it’s easy to rely on low-cost, low-quality support from low deflection and deterministic bots, instead of delivering empathetic, one-on-one interactions at scale. Leaders are under pressure to keep support experiences personal and efficient — without overwhelming agents.
STOP LETTING FRAGMENTED SUPPORT DRIVE CUSTOMERS AWAY. CREATE A SEAMLESS, CONNECTED EXPERIENCE THAT KEEPS THEM COMING BACK.
Today’s customers expect fast, seamless support — but fragmented systems and mixed messages are eroding their trust. Without a unified, personalized approach from your agents, every interaction risks losing their loyalty.
Unify Your Data
.png){kind=logo}
Empower Every Interaction with Game-Changing Support Features
What if your support team had tools that delivered seamless, personalized experiences—well ahead of the competition?
Branded Caller ID
Say goodbye to scattered data. Get a 360° view of every customer by pulling insights from all your sources into one actionable profile. Your team will have everything they need to deliver the right message at the right time.
Custom Objects
Track every customer move. Collect and use every bit of data to craft hyper-personalized interactions. The more you know, the better you can connect.
Improve Inbound Handling
With Regal’s intelligent automation and IVR routing, each customer is seamlessly connected to the ideal agent or AI assistant based on their real-time needs, boosting satisfaction from the very first interaction—fast, efficient, frustration-free.
Cross Channel Orchestration
Orchestrate your communications across multiple channels—including voice, SMS, and email—ensuring a seamless and consistent experience that meets customers where they are.
Conversation Intelligence
Gain deep insights from every customer interaction with real-time transcription, automatic summaries, and triggered journeys that give you actionable insights to improve coaching, streamline workflows, and optimize every interaction.
Real Time Data Ingest
Stay ahead of your competitors with real-time data. Ingest customer info as it happens, so your team always has the latest insights ready for immediate action. No delays, no missed opportunities.
AI Agents
Tailor Regal’s AI agents to your specific use cases—whether it’s handling inquiries, scheduling, or answering FAQs—across both phone and chat. With built-in security, flexible LLM choices, and human oversight, these agents deliver empathetic, reliable service 24/7. Customers get what they need, whenever they need it, and your team stays focused on what really matters.
Treat your customers like royalty
Ready to see Regal in action?
Book a personalized demo.
Thank you! Click here if you are not redirected.
Oops! Something went wrong while submitting the form.
