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EDucation

Don't let your comms be the reason students don't enroll.
‍
Centralize and refine your data and workflows across recruitment, enrollment, admissions, and student success—powered by best-in-class AI Agents and automation.
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Regal drives 3,500,000+ ROI-positive conversations a month

Use Regal to:
Boost call efficiency
Modernize your outbound sales process
See All Customer Stories
William Lucas
Senior Manager, Club Z!

"Regal.io instantly doubled our answer rates and improved productivity of our sales team. We have been able to consolidate what we used to do in three separate systems all into one place while personalizing our outreach to prospects."

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William Lucas
Senior Manager, Club Z!
"Regal.io instantly doubled our answer rates and improved productivity of our sales team. We have been able to consolidate what we used to do in three separate systems all into one place while personalizing our outreach to prospects."
Download PDF

Education Teams Like Yours are thriving with Regal

60%
Increase in Speed-to-Lead

By using Regal’s personalization tools, AI-powered workflows, and AI Agents, Education teams drive as much as 60% increases in speed-to-lead.

61%
Increase in Connect Rate

With unified data profiles on individual students and more personalized, timely outreach, teams across recruitment, admissions, and enrollment have seen 61% increases in student connections.

200+
accredited universities served

Across a variety of programs and OPMs, Regal has helped improve the CX of more than 200 universities.

OUTBOUND STRATEGY SUCCESS GUIDE FOR Education

How 2 leading education programs surpassed goals with a CX software that goes beyond legacy CCaaS.

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Drive Better Connection

Use AI-powered workflows and AI Agents (for routine tasks) to connect with students and refine workflows across recruitment, admissions, and enrollment. Respond to student needs when it matters most.

Consolidate Systems

Integrate unified data profiles on individual students and A/B testing capabilities directly into your outreach workflows for more personalized outreach and more powerful task management.

Keep Students Engaged and Confident

With automated Journey Building and AI Agents, make your students feel comfortable and confident—by answering FAQs, always routing them to the right resource, proactively checking in, and personalizing every step of onboarding.

Boost Enrollment and Retention

Identify at-risk students and proactively signal new courses of interest. Identify and act on student signals quicker to keep them on track, engaged, and enrolled.

Gain Insights on Every Interaction

Follow insights on all applications from initial inquiry, to application, through to enrollment and re-enrollment—see which touch points work best across phone, email, and SMS.

Tailored CX Solutions for Education

Online Program Management (OPM)


Centralize data and automate more personalized engagements to increase enrollment and retention in online programs.

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Secondary Education


Streamline enrollment and engagement with AI-driven workflows to boost retention and student success.

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Tutoring


Centralize data to optimize scheduling, communication, and proactive support. Ensure students get the help they need when they need it most.

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Supplemental Education


Automate workflows and use AI Agents for routine tasks to personalize outreach and improve recruitment, retention, and program success.

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Common Education Call Center Software Use Cases

ADMISSIONS

Application Management: Improve speed-to-lead and tailor personalized outreach to applicants using calls, SMS and emails in a centralized university admissions software.

Prospective Student Coordination: Coordinate with students and parents through any channel they prefer. Keep a unified profile of each student so anybody can provide the answers they’re looking for.

Scheduling: Use our AI Phone Agents to take requests for appointments and campus visits. Save your staff for more nuanced conversations.

Enrollment & Registration: Put students through a personalized orientation process through our Journey Builder.

Payment Setup: Automate tuition and bill payment reminders via SMS or AI Phone Agents.

POST-ENROLLMENT

‍Support: Use AI Phone Agents to answer basic FAQs or triage support issues and route students to the right resource.

Student retention: Identify at-risk students and proactively reach out to provide resources or support to get them back on track.

Check-ins: Create post-enrollment Journeys to trigger calls and SMS outreach to stay in touch with students and keep them on-path to graduate. Trigger outreach celebrating milestones to keep students motivated.

Adding classes: Act on student signals to sign up for more classes or programs that can supplement their existing curriculum. Keep a history of the student’s Journey and find the right time to bring it up.

FAQS

How does Regal compare to traditional education call center solutions?

Unlike legacy call centers that rely on manual processes, Regal leverages AI-powered automation, omnichannel student communication, and data-driven outreach to transform the student engagement experience.

1. AI Phone Agents handle routine inquiries, freeing staff for high-value interactions

2. Personalized student engagement improves response rates and retention

3. Automated workflows ensure follow-ups happen at the right time

4. Omnichannel support (phone, SMS, email) meets students on their preferred channels

This modern approach leads to higher enrollment rates, improved student retention, and reduced administrative workload for education teams.

How can Regal improve student recruitment and admissions processes?

Regal streamlines the student recruitment process by integrating AI-driven outreach with education call center capabilities, ensuring faster engagement with prospective students.

1. Increase speed-to-lead by 60% through automated outreach.
2. Personalized engagement across phone, SMS, and email.
3. AI-driven FAQs and virtual scheduling for campus visits.
4. Automated follow-ups to nurture student interest.

By optimizing every step, Regal enhances student recruitment software capabilities, increasing enrollment rates while reducing manual effort.

Can Regal integrate with our existing university admissions software?

Yes! Regal seamlessly integrates with:

1. CRMs (HubSpot, Salesforce, Zoho)
2. Student Information Systems (SIS) for real-time student data
3. Marketing automation tools for personalized outreach

This ensures a unified admissions experience without disrupting existing workflows. Whether you're managing inquiries, applications, or student communications, Regal enhances your university admissions software with automation and intelligence.

How does Regal help increase enrollment rates?

By leveraging AI-driven personalization and behavioral insights, Regal optimizes outreach efforts to ensure timely, relevant communication with prospective students.

Key benefits:

1. 61% boost in connect rates with real-time follow-ups

2. AI-powered conversation intelligence for personalized student interactions

3. Automated workflows that nurture prospects until enrollment

4. Omnichannel student communication, reaching students via voice, SMS, and email

This data-driven approach helps institutions convert more inquiries into enrolled students.

How does Regal enhance higher education call center services?

Traditional higher education call center services struggle with slow response times and fragmented communication. Regal changes that by:

1. Automating student inquiries with AI-driven FAQs and self-service options.

2. Prioritizing high-intent prospects for real-time advisor engagement.

3. Unifying omnichannel student communication, eliminating channel silos.

4. Predicting demand with AI-powered analytics for better call center staffing.

With Regal, education institutions reduce call volume, speed up resolution times, and improve the overall student experience.

Can Regal automate check-ins with enrolled students?

Customer retention iYes! With AI-powered workflows, Regal automates proactive check-ins via:

1. Personalized SMS reminders for deadlines, events, and academic milestones.

2. Automated phone calls to support student engagement.

3. Predictive nudges that identify and assist at-risk students.

This proactive communication keeps students on track, improving retention rates and student satisfaction.

What kind of results can I expect from using Regal?

Education teams using Regal have seen:

1. 61% increase in connect rates with prospective students.

2. 60% improvement in speed-to-lead, engaging students faster.

3. Higher enrollment & retention rates through AI-driven personalization.

By modernizing the student recruitment software experience, Regal delivers measurable results that help institutions thrive.

How does Regal's AI improve call center efficiency for education institutions?

Regal automates key contact center functions, making education call centers more efficient and student-focused:

1. AI Agents handle common inquiries, reducing hold times.

2. Smart call routing directs students to the right advisor instantly.

3. Automated follow-ups ensure no student gets lost in the process.

4. Real-time analytics optimize staffing and performance.

This modern, AI-powered alternative to traditional education call centers allows schools to scale student engagement without increasing workload.

Treat your customers like royalty

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