Regal’s CX platform allows companies to fully leverage their customer data and perfect every interaction. Contact center leaders can automate inbound and outbound flows that speak directly to every customer’s needs. And once your agents connect with a customer, they’ll have the information they need to give them an amazing experience. 

Five9 mostly relies on CRMs to populate interactions with customer data. Since Five9 sees customer data as supplemental to the customer experience, they don’t fully leverage how valuable it can be. The result is inconsistent and mediocre experiences that customers can no longer stomach.

Most companies can either provide great service to a few or mediocre service to many. Through customer data, Regal is the only platform that empowers CX leaders to treat every customer like royalty.

Regal is the only CX platform that offers native A/B testing for your CX flows. Whatever hypothesis you have, you can test it safely, validate the outcomes, and implement seamlessly. With Regal, you can build a culture of continuous improvement that redefines your CX and your brand. 

Five9 doesn’t have the ability to test and validate ideas. Contact center leaders with Five9 don’t have an easy way to test their great ideas. As a result, their contact centers fall back to traditional strategies with diminishing returns.

So the next time you have a bright idea, it doesn’t have to stay an idea. Test, validate, and continuously improve your CX with Regal.

Regal AI Agents sound and respond like a real human, but work like machines. They can be built, tested, and deployed within a day and immediately handle  qualification, scheduling, basic support triage, and more. Our AI Agents can hold multiple conversations at once in multiple languages, they’ll never lose patience, and they never need to take a break or go offline. And only Regal AI Agents can be tested alongside other human and AI agents for refinement. 

Five9’s AI Agents can take up to 6 months to stand up, and often have worse sound quality and latency than Regal’s. Since Five9 also doesn’t have the same data and testing capabilities as Regal, their AI Agents are much tougher to improve and iterate upon.

In 10 years, 90% of all CX interactions will be done with AI. If you’re looking to get ahead of the curve and begin rolling AI out to the rest of your contact center, do it with an AI Agent that speaks and learns like your best human agent.