Tenet, an EV Financing company, reduced hold time to zero
CASE STUDY
INDUSTRY
Auto Financing
IN NUMBERS
With Regal, the Tenet team seamlessly replaced their IVR with a fast, reliable AI Agent, ensuring consistent service and immediate response times.
100%
of Volume Handled by AI
0
Second Hold Time
0%
Abandon Rate
CHALLENGE:
High Call Volume Overwhelms Limited Inbound Team & IVR
Tenet receives a high volume of inbound calls, but has limited inbound agents available to handle them. Their goal is to connect callers with a human, but with limited bandwidth callers experience long waits or drop off before connecting—resulting in missed opportunities and a poor customer experience.
SOLUTION:
AI Agents Delivering Instant Support for inbound
Tenet replaced their outdated IVR with an AI Agent that instantly answers all inbound calls.
The AI:
Greets callers in a natural, conversational way
Gathers context about the reason for their call and handles questions that don’t require a human
Seamlessly transfers to a live agent when needed
This ensures no call goes unanswered, reduces wait time, and helps Tenet get more out of their limited team—without hiring more agents.
The AI:
Greets callers in a natural, conversational way
Gathers context about the reason for their call and handles questions that don’t require a human
Seamlessly transfers to a live agent when needed
This ensures no call goes unanswered, reduces wait time, and helps Tenet get more out of their limited team—without hiring more agents.
ABOUT THE CUSTOMER
Tenet is a financial technology company dedicated to accelerating the transition to sustainable energy by making EV ownership more accessible and affordable. Through innovative financing solutions, Tenet offers tailored loan options that consider the unique attributes of EVs resulting in lower monthly payments for consumers and businesses.
By partnering with sustainability-focused financial institutions, Tenet connects EV drivers and fleet owners with favorable loan terms, supporting the broader adoption of renewable energy technologies.
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