AGENT
DESKTOP
Be omni-channel — route, respond to, and drive revenue with customer conversations using phone, SMS & email.
One view of conversation history and CRM information.
One view of conversation history and CRM information.
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Regal drives 3,500,000+ ROI-positive conversations a month
“I WANT A WHOLE SEPARATE
SYSTEM FOR EMAIL”
- Said No One Ever
Give agents MORE REACH with OMNI-CHANNEL CONVERSATIONS
Follow-up emails are not being tracked, critical context is lost in one agent's gmail, and agents are just wasting time switching between your phone system and email inbox.
Your 2000s tech is costing you money.
Your 2000s tech is costing you money.
Omni-Channel
Simplify the agent workflow with calls, SMS, and emails all in one place.
Consolidate tooling and save some money. Your CFO might even say thank you?
Consolidate tooling and save some money. Your CFO might even say thank you?
Automated Routing Rules
Get every message to the right agent faster to drive improved customer outcomes. Use advanced routing to match your lead ownership model.
Data-Driven Decision Making
Finally tie email performance to business outcomes to uncover opportunities.
And of course you can track agent performance, use email history for coaching, and set email retention for compliance.
And of course you can track agent performance, use email history for coaching, and set email retention for compliance.
Treat your customers like royalty
Ready to see Regal in action?
Book a personalized demo.
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