PODCASTS • OUTBOUND CONTACT CENTER PODCAST

EPISODE 10: ETHOS

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In this episode:

Alex Levin interviews James Hummer, VP of Sales at Ethos, discussing the evolution of contact centers and the integration of AI. They explore the balance between digital convenience and personalized customer interactions in the life insurance industry, highlighting the role of AI in enhancing customer experience while maintaining human touchpoints.

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Key Takeaways

AI in contact centers can enhance efficiency and customer satisfaction by providing personalized experiences at scale.

The evolution towards digital-first customer engagement requires a careful balance to maintain meaningful human interactions.

Ethos' approach illustrates how instant issue life insurance meets customer demands for convenience in financial services.

Successful integration of AI agents requires ongoing testing, QA, and adaptation to ensure optimal customer interactions.

Contact centers must embrace both incremental improvements and bold innovations to stay competitive in a rapidly changing landscape.

Meet the speakers

James Hummer

VP of Sales, Ethos

Alex Levin

CEO & Co-founder, Regal.io

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EPISODE 9: HOMEBREW

In this podcast episode, Alex Levin, co-founder and CEO of Regal.io, interviews Satya Patel, co-founder of Homebrew, discussing their investment philosophy, the evolution of AI in business, and the future of venture capital.

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