PODCASTS • OUTBOUND CONTACT CENTER PODCAST
EPISODE 11: TECH STACK ADVISING
LISTEN NOW ON:
In This Episode:
Adam Saad, Founder and CTO at Tech Stack Advising, and Alex Levin delve into the evolving landscape of outbound dialing and AI in contact centers. They explore how traditional outbound methods are becoming obsolete and how personalized, data-driven approaches are crucial for success. Saad emphasizes the importance of integrating data effectively with contact center technology to optimize performance, while Levin highlights the role of contact center expertise in managing AI agents. They discuss the need for continuous testing and adaptation, stressing that AI agents require ongoing training and refinement, similar to human agents.
Key Takeaways
1
Traditional outbound dialing methods, such as large-scale cold calling, are becoming ineffective, and businesses must adopt more personalized, data-driven strategies.
2
Integrating data from various sources into contact center technology is essential for optimizing outbound dialing and improving conversion rates.
3
AI agents should be viewed as dynamic entities that require ongoing training and refinement, similar to human contact center agents.
4
Contact center managers possess a unique skill set that will be increasingly valuable in managing and optimizing AI agents.
5
Successful implementation of AI agents involves continuous testing, adaptation, and leveraging insights from real-world interactions to enhance performance.
Meet the speakers
Adam Saad
CTO and Founder, Tech Stack Advising
Alex Levin
CEO and Co-Founder, Regal.io
MORE EPISODES
Treat your customers like royalty
Ready to see Regal in action?
Book a personalized demo.
Thank you! Click here if you are not redirected.
Oops! Something went wrong while submitting the form.
