SEPTEMBER 2023 RELEASES
September 2023 Releases
6 Strategies to Optimize Phone Number Inventory Management
Every call is a chance to either connect with a customer–or lose them forever. If your phone numbers are getting flagged, mislabeled, or ignored, you’re not just missing connections, you’re missing revenue.
Too many contact centers operate with outdated, manual number management strategies, leading to low answer rates, compliance risks, and wasted budget.
By optimizing phone number inventory management and proactively protecting phone number reputation, you can boost answer rates, reduce spam labeling, and ensure every dial leads to a real conversation, not a dead end.
In this guide, we’ll break down exactly how to:
- Take control of your number inventory with automation
- Keep your phone numbers clean, trusted, and spam-free
- Increase answer rates and drive higher ROI from calls
It’s time to stop throwing numbers at the wall and hoping they stick. Let’s get into it.
Phone Number Inventory Management: The Key to Higher Answer Rates
If your calls aren’t getting answered, it’s not just bad luck—it’s bad number management.
Manually rotating numbers? Guessing which ones are “healthy”? That’s the old way. It’s time to take a data-driven approach that automatically maximizes contact rates while keeping your numbers clean and trusted.
For brands making over 100K calls per month, automation isn’t optional—it’s essential. High-volume dialing requires a structured approach to prevent spam flags and maintain compliance. If you're dialing more than 5K calls per week, you need a strategic number rotation and reputation management plan to sustain high answer rates.
Let’s break it down.
How Does Poor Number Management Kill Your Contact Rates?
Phone carriers and spam algorithms are constantly tracking your phone number activity—and if your numbers look suspicious, they’ll get flagged, leading to:
- Lower answer rates – Customers won’t pick up flagged numbers.
- Right-party connect issues – Your calls go straight to voicemail.
- Wasted efforts – Your team dials more but connects less.
According to industry research, 20-30% of business calls are mislabeled or blocked. That means 1 in 3 of your calls may never reach a customer.
And here’s the kicker: manually swapping numbers doesn’t fix the problem. In fact, overloading your dialer with too many numbers can actually increase the likelihood of spam flags.
So what’s the solution?
The Smart Way: Automated Phone Number Inventory Management
Regal’s Automated Phone Number Inventory Management, powered by OutboundANI, flips the script. Instead of waiting for numbers to get flagged, this system proactively manages and optimizes every call.
- Tracks phone number health – Every number is monitored in real time for answer rates and spam flags.
- Dynamically selects the best number – The system automatically picks the healthiest, highest-performing number for each call.
- Prevents overuse & burnout – Calls are evenly distributed across your inventory to avoid triggering carrier spam filters.
Best practice: To keep your calls from getting flagged, make sure you supply enough numbers so that outboundANI can limit each to 50 calls per day. We recommend maintaining at least three numbers per area code, and large-scale teams should plan for around 1,000 numbers to ensure proper rotation and strong connect rates. Numbers are automatically refreshed every 30 days or after 100,000 dials to prevent overuse and protect number reputation.
With automated number management, you’re not guessing—you’re optimizing.
Case Study: Boosting Contact Rates with Automated Phone Number Management
One high-volume home services brand came to Regal struggling with low answer rates and high spam labeling. Their contact center team had been manually rotating thousands of phone numbers, but it wasn’t working—calls still 🚀 weren’t connecting.
🚀 The Regal Fix:
- Integrated Automated Phone Number Inventory Management
- Implemented branded caller ID & spam remediation
- Optimized call distribution strategy
📈 The Results:
- 32% increase in answer rates within the first 60 days
- 50% reduction in flagged/spam-labeled calls
- Higher right-party connects and improved agent efficiency
The difference? Automation + data. Instead of playing whack-a-mole with spam-labeled numbers, they let Regal do the heavy lifting—ensuring every call had the best possible chance of connecting.
Why Does Manual Phone Number Rotation Fail (and What to Do Instead)
Some call centers think the answer is buying more numbers and swapping them frequently. Here’s why that doesn’t work:
- Carriers detect and flag number cycling patterns
- Managing hundreds or thousands of numbers manually makes it harder to maintain a clean reputation and eats up time that should be spent optimizing campaigns and coaching agents.
- Swapping numbers doesn’t fix the root cause of spam labeling
What to do instead:
- Ensure every number is registered and monitored
- Let automation handle the heavy lifting
Instead of cycling numbers manually, OutboundANI automates FROM number selection using real-time analytics. This ensures calls are spread across a larger pool, selecting the best-performing number to avoid spam flags and increase connections. Brands making over 100K calls per month and managing 100+ FROM numbers will see the greatest impact.
Regal’s integrated approach ensures that you’re always dialing from the best possible number, every time.
The Bottom Line: Better Phone Number Management = More Revenue
At the end of the day, higher contact rates = higher revenue. If your calls don’t connect, your team can’t close deals.
With Regal’s Automated Phone Number Inventory Management, you get:
- A fully optimized, dynamic number strategy
- Higher answer rates and right-party connects
- Fewer spam labels and blocked calls
- More revenue from the same efforts
Stop losing calls. Start optimizing every dial.
Next up: We’ll break down how to maintain and improve your phone number reputation—so your calls don’t just connect, they get answered.
How to Maintain and Improve Your Phone Number Reputation
Even with a solid phone number inventory strategy, your numbers are only as good as their reputation. If customers don’t trust your calls—or worse, if they see “Spam Likely” on their screen—you’ve already lost the battle.
Here’s the reality: Phone number reputation is everything in calling. It directly impacts contact rates, brand trust, and revenue.
Calls from local area codes have significantly higher answer rates compared to toll-free or out-of-state numbers. Using a balanced mix of local and toll-free numbers based on your target audience can improve engagement and trust.
So how do you keep your numbers clean, trusted, and optimized for long-term success? Let’s break it down.
Why Does Phone Number Reputation Matter?
Your phone numbers are constantly monitored by carriers, spam filters, and analytics providers like T-Mobile's Scam Shield, AT&T’s Call Protect, and Hiya. These systems analyze your calling patterns to determine whether your numbers are legitimate or potential spam.
If your numbers get flagged, expect:
- Lower answer rates – Customers won’t pick up.
- More blocked calls – Carriers may automatically block high-risk numbers.
- Reputation damage – Customers associate your brand with spam.
Fact: Studies show that approximately 94% of customers won’t answer calls from unknown numbers or spam likely numbers.
The good news? You can actively manage your reputation and avoid these issues.
6 Key Strategies to Protect Your Phone Number Reputation
1. Use Branded Caller ID to Build Trust
The best way to improve answer rates? Let customers know it’s you.
Branded Caller ID (BCID) displays your business name instead of a random number, reducing the likelihood of being ignored or flagged. Regal’s integrated Branded Caller ID & Spam Remediation ensures that:
- Your name appears on incoming calls (where supported).
- Your calls are properly registered with carriers.
- You build trust and recognition with customers before they even answer.
2. Register and Certify Your Numbers
Unregistered numbers are more likely to be flagged as spam. Ensure that all your phone numbers are registered and verified with:
- The Free Caller Registry (T-Mobile, AT&T, and Verizon)
- STIR/SHAKEN authentication protocols
- Analytics providers like Hiya, First Orion, and TNS
3. Monitor and Manage Your Number Reputation
Your phone number reputation can change daily, depending on call volume, dialing patterns, and consumer complaints.
What to do:
- Use tools that provide real-time monitoring of spam labels (Regal’s automated system does this natively).
- Track answer rates per number—low performance may indicate a flagged number.
- Rotate numbers strategically (not randomly) based on data, not guesswork.
Best practice: If a number’s answer rate drops significantly, rest it for 2-3 weeks instead of replacing it immediately.
4. Control Call Volume and Cadence
High call volume + short time frames = spam flag risk.
Carriers flag numbers that:
- Dial too many calls in a short period (e.g., hundreds per hour).
- Have low answer rates (indicating people are rejecting calls).
- Exhibit predictable, repetitive patterns (bot-like behavior).
Instead, follow a structured cadence:
- Low-volume, high-intent leads: No more than 2 calls per day, with 10 total attempts over two weeks.
- High-volume, low-intent leads: Up to 3 calls per day for the first two days, then no more than 15 total attempts over two weeks.
Using Branded Caller ID? Excessive calls from the same number can create a negative association—so maintaining the right balance is key.
5. Proactively Remove Flagged Numbers
If a number gets flagged as spam, continuing to use it makes things worse.
Instead of cycling in new numbers, identify and remove problem numbers before they damage your overall reputation. Regal’s automated phone number inventory management does this in real-time by:
- Detecting spam flags before they impact answer rates.
- Automatically selecting the best-performing number for every call.
- Pulling flagged numbers out of rotation until they recover.
The result? More calls answered, fewer flagged numbers, and higher ROI.
If a number gets flagged, don’t just swap it out—rest it for 2-3 weeks before reintroducing it. Identifying underperforming numbers early and removing them before they impact your answer rates is key to keeping your call center strategy efficient.
6. Follow up unanswered calls with SMS
If a call goes unanswered, don’t let the lead go cold—send an SMS follow-up. Customers are more likely to respond when contacted through multiple channels, and SMS after a missed call can significantly increase response rates.
Case Study: How SoFi Boosted Answer Rates by 66% and Increased Loan Conversions
SoFi, a leading consumer fintech brand, was struggling with low answer rates and missed connections. Without a branded, data-driven approach, too many high-intent prospects ignored calls or failed to complete their loan applications.
🚀 The Regal Fix:
- Branded Caller ID: SoFi’s calls now displayed their name instead of an unknown number, increasing trust.
- Automated Call & Text Triggers: Calls were dynamically triggered based on customer behavior, ensuring outreach happened at the right moment.
- Smart Number Management: Regal’s AI-driven approach prevented numbers from getting flagged as spam, optimizing call deliverability and answer rates.
📈 The Results:
- 66% increase in answer rates in just one quarter
- 8% boost in loan conversions
- 21% increase in average loan face value
More customers picked up, more loans were funded, and SoFi maximized revenue—all without increasing call volume.
Final Takeaway: Stop Wasting Calls. Start Protecting Your Reputation.
Every call you make either builds or destroys trust. If your numbers aren’t managed correctly, you’re losing revenue before the conversation even starts.
Regal’s AI-powered phone number inventory management ensures that every dial:
- Uses a trusted, clean number
- Is registered and compliant
- Maximizes answer rates and ROI
No more wasted calls. No more guesswork. Just better results.
Ready to take control of your call center strategy? Let’s make it happen.
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