
September 2023 Releases
Your healthcare communications should be a lifeline, not a bottleneck. Let’s fix that.
Right now, other healthcare providers are leveraging AI Agents to free up humans from routine voice, SMS, and email tasks. And frankly, they might be stealing your patients.
It’s time to get rid of the “Confirm Y/N” messages, and start caring for your patients from the very first moment you interact with them.
What do we know? Well, the healthcare providers that we work with have:
Healthcare AI Agents aren’t an instant elixir, but they’ll immediately set up more cost-effective ways to schedule and manage appointments, accelerate intake and follow-ups, drive adherence, and retain more patients.
Below, we highlight the 8 biggest use cases for healthcare providers using Regal AI Agents—pulling together insights we’ve gathered from clients in telehealth, specialized care, veterinarian care, medicare, remote patient monitoring, and much more.
What does that translate to in the day-to-day?
If you’ve ever found yourself asking…
AI Agents help automate qualification and triage so patients are routed to the right care, faster.
The typical issue: Your manual intake processes are slow and disconnected. Patients wait too long, have multiple conversations, and still aren’t always matched with the right care.
What AI Agents can do: AI Agents can pre-qualify patients, collect and record key medical history, and segment by urgency.
AI Agents do this by:
Immediately, agents can drive faster time-to-care/admittance, reduce drop-offs during the intake process, and assure that patients are matched with the right care from the start.
If you’ve ever found yourself asking…
AI Agents make it simple to automate eligibility checks, benefit inquiries, and prior auth follow-ups.
The typical issue: Your human agents have to chase down insurance details and field routine questions from patients. It drags on their time, and leads to unnecessary delays for patients.
What AI Agents can do: AI Agents act as real-time insurance liaisons. They verify coverage, follow up on prior authorizations, and proactively/reactively explain benefits over the phone, SMS, or email.
How AI Agents do this:
You can minimize care delays and reduce claim denials, all while freeing up time for your human agents.
If you’ve ever found yourself asking…
AI Agents make sure there’s no friction in the scheduling process. They act and respond quickly, and keep patients engaged to reduce no-shows and optimize provider calendars.
The typical issue: Patients are either talking to a human or relying on a clunky self-service tool to schedule. They’re left waiting on hold, they miss call backs. They no-show because they should have rescheduled, but didn’t.
Scheduling is manual and time-consuming for patients and your reps. Because of that, it feels hard to improve without just adding new reps to increase capacity.
What AI Agents can do: AI Agents reach out proactively, book appointments, send reminders, and handle rescheduling across phone, SMS, and email. And so in a personalized way.
How healthcare AI Agents do this:
With AI Agents, you’ll optimize the calendars of your providers and your agents. You can remove hold times and keep patients engaged autonomously, reducing no-shows and gaps in care.
If you’ve ever found yourself asking…
AI Agents make it possible for you to build automated onboarding flows that adapt to unique patient journeys.
The typical issue: Patients either drop off between referral and treatment, or they simply ignore their onboarding (only to call back in the future with questions that could’ve been answered). You need to find a way to automate and make the onboarding process more personal, but you don’t want to add head count.
What healthcare AI Agents can do: AI Agents act as onboarding partners across all channels, instantly engaging patients (and referrals), guiding them through every step, and answering questions along the way.
How AI Agents do this:
This leads to fewer drop-offs and higher treatment plan adoption, and an overall better experience for your patients from the jump. All without hiring new agents.
If you’ve ever found yourself asking…
Healthcare AI Agents drive treatment and medication adherence with personalized follow-ups, post-care instruction, and personalized reminders to take medications or specific actions.
The typical issue: Non-adherence to care plans leads to worse outcomes and higher readmissions. Your human agents don’t have the capacity to proactively reach out and follow-up with every patient, all the time.
What AI Agents can do: AI Agents can proactively reach out and follow-up with all of your patients, all the time, across phone, SMS, and email. They check in on patients post-care, send refill reminders, and identify at-risk behaviors before they become larger issues.
How AI Agents do this:
Health orgs using AI Agents for adherence see better clinical outcomes, lower churn, and higher NPS and CMS scores.
If you’ve ever found yourself asking…
AI Agents can handle automated engagements around screenings, vaccinations, and wellness visits.
The typical issue: Preventative outreach is often forgotten or deprioritized. Without reminders for certain things, however, patients don’t act.
What AI Agents can do: AI Agents drive proactive outreach campaigns. With virtually limitless capacity, AI Agents can pick up the gaps let by busy human agents. You can reach every patient, to educate them on upcoming or overdue care, and even book new visits on the spot.
How AI Agents do this:
This all leads to higher preventative care utilization, earlier interventions, and improved population health metrics.
If you’ve ever found yourself asking…
AI Agents create sticky, ongoing relationships with your patients because every interaction becomes more personalized. Personalized recommendations, addressing specific issues, reacting to smart monitor readings in real-time. Not to mention, all of this happens through the patient’s preferred channel, every time.
The typical issue: You’re seeing a lot of one-and-done visitors, and a lot of no-shows. It’s largely due to a one-size-fits-all style of outreach (or worse, silence). This doesn’t create a great experience for patients, and leaves them only taking action when they absolutely need to.
From an operative standpoint, you don’t have the agent capacity to personalize outreach to everyone, so you blast SMS and email messages to every on a set cadence.
What AI agents can do: Healthcare AI Agents drive personalized check-ins and guidance that feels human, regardless of channel. Agents always have a full understanding of patient and contextual history, and use it to drive interactions that make patients feel truly cared for.
How AI Agents do this:
Teams using AI Agents for regular personalized engagement make patients feel more involved and cared for, and generally lead to better engagement rates.
If you’ve ever found yourself asking…
AI Agents help reduce bad debt and administrative drag by automating payment reminders, explaining coverage, and assisting with billing questions and payment plans.
The typical issue: Billing confusion (or forgetful patients) lead to unpaid balances, complaints, and patient churn. It’s hard for your team to find the bandwidth to better communicate coverage to patients and track down payments quickly.
What AI Agents can do: AI Agents simplify billing by proactively explaining charges, sending payment reminders, and helping patients navigate payment plans in real-time.
How AI Agents do this:
AI Agents drive less missed payments and less confusion, while your human agents spend time answering more complicated questions and onboarding new patients.
Every interaction with a patient is a chance to help, a chance to make them feel cared for.
Or, a chance to lose them to another provider. Healthcare AI Agents greatly increase the capacity your team has to personalize patient engagement at all times, across every channel.
If you want to deliver the level of care your patients deserve (without burning out your team), AI Agents aren’t optional. They’re essential.
Ready to see Regal in action?
Book a personalized demo.