eBooks

OUTBOUND STRATEGY SUCCESS GUIDE FOR: LOCAL SERVICES

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In this ebook, you’ll discover:

How 3 leading local service brands surpassed goals with a cloud contact center software that goes beyond legacy CCaaS. Explore practical product applications and actionable success stories to take your outbound strategy to the next level.

This ebook is perfect for:

Sales, Revenue, Marketing and CX leaders at local services companies looking to level up their outbound strategy, and quickly grow connection and conversion rates with policyholders.

Latest Blog Posts

SEPTEMBER 2023 RELEASES

September 2023 Releases

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SEPTEMBER 2023 RELEASES

September 2023 Releases

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SEPTEMBER 2023 RELEASES

September 2023 Releases

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Introducing REGAL AI

Improve agent efficiency and win more customers with REGAL AI.

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AI for Contact Centers: Insights from Industry Leading CEOs

Explore how AI for contact centers is transforming businesses and how leveraging AI can enhance customer interactions and improve retention.

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AI Phone Agents vs. AI Copilots for Human Agents – Which AI Future Should You Bet On Right Now?

AI Phone Agents can only do a fraction of your interactions today. But they are the future. Understand why you should not wait to invest.

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5 Outbound Call Center Strategies to Connect with Customers

Learn five game-changing outbound call center strategies that’ll help you reach the right people, at the right time, with the right message.

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Regal Raises $40M to Bring AI Phone Agents to Contact Centers

Regal just raised $40M to accelerate our mission of building the new standard in high-touch customer communication with the rollout of our exceptional AI Phone Agents for contact centers.

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8 Strategies to Improve Call Answer Rates by 40%

Discover 8 proven strategies to improve call answer rates by 40%. Learn how personalized outreach, Branded Caller ID, and AI-driven solutions can transform your outbound contact center and boost engagement. Increase your call answer rates and drive more revenue today!

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The Modern B2C Growth Stack for High Consideration Businesses 

The modern B2C growth stack for high consideration brands is different from the retail and B2B growth stacks. AI agents are the next change vector for these stacks.

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September 2024 Releases

September 2024 Releases

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September 2022 Releases

September 2022 Feature Releases

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Milestone: $1 Billion Revenue Driven for Our Customers

We are thrilled to announce that Regal.io has driven over 20M conversations between our customers and their end users, leading to $1 billion in revenue driven to date.

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October 2022 Releases

October 2022 Feature Releases

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Announcing our Integration with Twilio Segment

We are excited to announce our integration with Twilio Segment, allowing you to seamlessly connect your first-party customer data with Regal.io and 200+ other integrated tools.

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November 2022 Releases

November 2022 Feature Releases

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Goodbye Regal Voice, Hello Regal.io

Friends and supporters, We are excited to announce our updated branding and website. It better captures what we stand for.

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August 2022 Releases

August 2022 Feature Releases

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Why Your Outbound Calls Are Being Labeled SPAM or SPAM LIKELY… and What to Do About It

Legitimate B2C brands are incorrectly being flagged as spam by cell carriers. If your current call patterns are causing your legitimate calls to be flagged, there is a new process to remove spam flags.

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What is a Journey Builder?: A Complete Guide

Say goodbye to batch processing, complicated SQL queries or custom engineering to decide who to call. Journey builders help B2C create more timely, relevant and personalized outreach to customers.

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Announcing our Integration with mParticle

Our integration with mParticle enables you to create a unified customer profile and connect other first party customer data.

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Regal.io Raises $38.5M in Series A Funding

Today we are excited to announce that based on the success our customers are seeing using Regal.io, we have raised $38.5 million in Series A funding led by Emergence Capital to continue to invest in our teams and products.

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Drive More Contact Center Revenue With These 6 Holiday Tips

It’s the holiday season and you’d like to hit your December revenue goals. Outbound B2C sales during the holidays can be a major performance driver – if you're prepared and you have the right tools in place. Use these seven tips to get your outbound B2C sales in shape for holiday success.

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Regal's 2022 Year In Review

Dive into Regal's 2022 Year In Review and catch up on the highlights from our most powerful releases throughout the year.

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Q&A with Perry Health’s Scott Chesrown

Get behind-the-scenes insights about Perry Health’s 23% revenue increase with Regal.io. Perry Health’s Scott Chesrown sat down with Regal.io and discussed how they implemented outbound sales technology, integrated new capabilities into their process, and built on their early success.

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Outbound Campaign Compliance 101: TSR, TCPA, DNC, EBR, and ATDS

Ensure proper consent before contacting consumers via call or text. Ignoring regulations like TCPA and TSR poses risks. Stay compliant to safeguard your operations and reputation.

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January 2023 Releases

January 2023 Feature Releases

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February 2023 Releases

February 2023 Feature Releases

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Meet Regal Call Branding™: Branded Caller ID that Reaches 400 Million Devices in the US from One Solution

We are excited to announce Regal Call Branding™ including Branded Caller ID. Available on all 400M wireless devices in the US (as well as most of Canada and the UK), Regal Call Branding™ puts you in control of what people see when you call their cell phone – including showing your brand and/or logo.

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March 2023 Releases

March 2023 Feature Releases

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Regal is a Winner on G2!

We’re excited to announce that Regal.io has been awarded 6 awards in G2’s Spring 2023 Reports. 

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April 2023 Releases

April 2023 Feature Releases

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What is an Outbound Call Center?

The fastest growing High Consideration brands have invested heavily in outbound call centers for sales and marketing. With the right technology, staffing and measurement, you too can build a high performing outbound call center to help hit your growth goals.

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How Regal Helps Consumer Lenders Achieve Growth in Tough Times

Our Co-Founder & CTO, Rebecca Greene, spoke with journalist Tony Zerucha at the recent Fintech Nexus USA 2023 event about how consumer lenders are using personalized phone and SMS sales outreach to obtain growth despite high inflation and rising interest rates.

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May 2023 Releases

May 2023 Feature Releases

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Supercharge your customer engagement capabilities with the Regal <> Braze integration

Existing B2C sales, service, and retention teams can now leverage Braze’s cross-channel messaging capabilities with Regal’s outbound phone & SMS sales platform to personalize their outreach, drive better customer outcomes, and ultimately generate revenue for the business.

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What’s the difference between Caller ID, CNAM, and Branded Caller ID?

Caller ID, CNAM, and Branded Caller ID all help identify an incoming call and, therefore, increase call answer rates. Find out how they differ and how outbound phone sales teams can utilize each to reach prospects and customers effectively.

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June 2023 Releases

June 2023 Feature Releases

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Friends don’t let friends buy CCaaS

Learn when event-driven sales systems like Regal will disrupt the $40B Contact Center Software and CCaaS industry, by improving customer experience and increasing revenue.

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July 2023 Releases

July 2023 Feature Releases

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Announcement: Regal Unified Customer Profile

Regal's Unified Customer Profile gives you a complete view of each customer including 1st party data, 3rd party data and conversation intelligence so you can deliver cross-channel orchestration in conversational channels like phone and sms.

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Announcement: Regal Segment Builder

Regal’s powerful, no-code Segment Builder enables any business user to segment, target, suppress, and send blasts of cross-channel communications (SMS, calls or webhooks) to their customers – all based on a real-time unified customer profile.

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Announcement: Regal SMS Suite

Regal’s SMS Suite allows brands to actually drive revenue from SMS. Drive cross-channel engagement using our comprehensive Triggered & Scheduled SMS Journeys (aka SMS Marketing), 1:1 SMS Conversations (aka 2-Way SMS), and AI SMS Bot.

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Announcement: Regal Conversation Intelligence

Regal’s Conversation Intelligence drives higher conversion rates for B2C sales teams. We use both the traditional QA/coaching tools, and brand new conversational triggers that allow you to update customer profiles and send automated follow up messages based on what is said in a conversation.

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Announcement: Regal 1:1 Email Channel

Regal's powerful 1:1 email channel enables agents to have more touch points with customers from a unified platform.

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The Financial Impact of Working with Regal.io: 547% ROI

Discover how working with Regal.io led to a 547% ROI for businesses. Learn more about the financial impact and success stories in our comprehensive case study.

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Need to Boost Call Center Productivity? Switch to a Power Dialer

Discover how a power dialer can revolutionize outbound calling and enhance sales team productivity. Schedule a consultation with our experts to explore Regal.io's power dialer.

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4 Essential SMS Campaigns for Life Insurance Companies

The fastest growing insurance brands are using SMS campaigns in intelligent ways to drive higher customer engagement and more revenue. You can too with these 4 essential SMS campaigns.

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August 2023 Releases

August 2023 Releases

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Major Changes to SMS and Branded Caller ID Regulations will Improve Customer Experience

Are you using Branded Caller ID for outbound calls or SMS? New SMS and Branded Caller ID regulations rolled out in Q2 2023 that you MUST KNOW ABOUT. The new regulations require that every company register their SMS campaigns and Branded Caller ID campaigns before being allowed to send texts or brand calls.

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How Regal.io is Turning the $40B CX Industry on Its Head

Jon Heaps, former VP, Channel at Observe.ai, Talkdesk, and inContact interviews Alex Levin, Co-Founder & CEO of Regal.io, about the history of the contact center industry and some of the key challenges teams making outbound calls face as customers demand more online experiences.

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September 2023 Releases

September 2023 Releases

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October 2023 Releases

October 2023 Releases

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Introducing QA Scorecards: Uplevel Agent Performance

Uplevel agent performance with Regal's QA Scorecards. With QA Scorecards, managers can ensure that all interactions meet the criteria and standards of excellence established by your company.

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Introducing Collaboration-Native Features to CCaaS

Combining collaboration functionality into CCaaS workflow tools invites more cross-functional users from a company to participate in designing the end-customer experience, leading to better omni-channel orchestration and customer outcomes. Learn more about Regal's collaboration features.

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November 2023 Releases

November 2023 Releases

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Introducing Custom Contact Lists

Custom Contact Lists give agents another way to manage their outreach to contacts.

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2023 Year In Review

We look back at major product releases in 2023.

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Introducing Custom Tasks: Sometimes Actions Speak Louder Than Words

Use custom tasks to orchestrate Agent actions beyond just customer conversations.

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January 2024 Releases

January 2024 Releases

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eBook: How 3 Industry Leaders, SoFi, Perry Health & AllState, Treat Millions of Customers like One in a Million

Discover how Regal.io's AI-powered personalized outreach solutions are revolutionizing outbound sales and customer experience across industries like healthcare, finance, and insurance in our latest eBook, "Modernizing Outbound Contact Centers: How to Treat Millions of Customers like One in a Million."

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B2C Sales Podcast Episode 6: The Future of Conversation AI with Balto CEO Marc Bernstein

Discover the transformative power of AI in conversations and how Regal's cutting-edge technology is reshaping call analysis and optimization for enhanced customer experiences with Balto's Marc Bernstein on our B2C Sales Podcast.

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B2C Sales Podcast Episode 7: Innovating on Patient Care with Cadence CTO, Eric Hauser

Explore Eric Hauser's remarkable career journey from GovTech to healthcare disruption at Cadence, highlighting the transformative power of innovation, collaboration, with a special focus on the pivotal role of Regal in driving patient engagement and outcomes.

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Beyond CCaaS: From Customer Data Dips to Customer Data-Driven

Modernizing your Contact Center to drive personalization and more revenue requires a new tech stack you won't get with legacy CCaaS.

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The Next Step Forward in AI will come from Consumer Businesses

Consumer businesses are implementing AI-enabled customer experiences without any change in behavior on the part of consumers, which is leading AI to become common with more speed than past transitions like the internet and the smartphone. And it means that the next step in AI will not come from the LLM providers. The next big step forward in AI rests in the hands of consumer businesses.

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6 Use Cases for REGAL AI Call Summaries

Discover 6 ways customers are using REGAL AI Call Summaries to drive better business outcomes.

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February 2024 Releases

February 2024 Releases

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Beyond CCaaS: How to turn your Contact Center into a Revenue Center

Why are so many contact centers stuck being cost centers? Why do they keep looking for cost reductions instead of revenue increases? Bad data and technology decisions are at the core of this issue. We need "marketing automation" (aka unified customer profiles, event-driven systems and a/b testing) like Regal.io in the contact center to empower teams to start looking for incremental revenue instead.

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5 Essential SMS Campaigns for Home Services Companies

Use these 5 essential SMS campaigns for home services drive higher customer engagement and more revenue for your business.

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Transforming The Patient Journey: From Reactive to Proactive Healthcare

Regal helps Healthcare brands deliver proactive care, better patient outcomes, and improve provider efficiency by personalizing patient outreach and increasing patient engagement.

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March 2024 Releases

March 2024 Releases

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Introducing Progressive Dialer

Regal’s powerful progressive dialer multiplies your reach and maximizes agents’ time for personalized conversations.

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Introducing Regal IVR

Regal’s IVR leverages unified customer profiles to personalize inbound caller experience – delivering better customer experiences and business outcomes.

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Introducing Regal Live

Monitor intraday call center metrics in real-time to adjust staffing, campaigns or coaching on the spot.

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Previewing Custom Objects

With Custom Objects, brands will be empowered to tailor their customer data models within Regal and provide a single pane of glass for agents – leading to better customer conversations.

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April 2024 Releases

April 2024 Releases

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May 2024 Releases

May 2024 Releases

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Insurtech Insights Presentation: Using Regal to Drive Revenue Across the Policyholder Lifecycle

Our Co-Founder & CTO, Rebecca Greene, delivered a presentation at the recent Insurtech Insights NYC 2024 event about how insurance brands can meet the moment of global uncertainty and rebuild trust by turning untapped customer data into personalized, revenue driving conversations across the Policyholder lifecycle.

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4 Essential SMS Campaigns for Home Insurance Companies

The fastest growing Home Insurance brands are using SMS in intelligent ways to drive higher customer engagement and more revenue. Get started with these 4 essential campaigns.

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June 2024 Releases

June 2024 Releases

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Beyond CCaaS: What is Identity Resolution and Why is it Important for Outbound Contact Centers?

Identity Resolution is necessary to build a 360-degree view of your customer and power personalization. Learn how Identity Resolution works and why it matters for outbound contact centers.

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ANNOUNCEMENT: Regal Journey Builder for 8x8 Customers Through 8x8 Technology Partner Ecosystem Partnership

Regal and 8x8 launch a joint offering, through the 8x8 Technology Partner Ecosystem, making Regal the only Journey Builder provider for 8x8’s outbound contact center customers.

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What Are the Best Use Cases for Branded Caller ID

Branded Caller ID is a great tool to increase call answer rates. Find out the best use cases for Branded Caller ID, and learn when it's not the right solution.

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Key Metrics for Optimizing Branded Caller ID Performance

The effectiveness of your Branded Caller ID strategy should be evaluated based on business impact using these 5 metrics.

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Pros and Cons of a Progressive Dialer

Progressive dialers achieve more reach and agent efficiency, but there are compliance and customer experience implications.

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Best Practices for Keeping Your Outbound Abandon Rate Low

Regal makes it easy to manage your abandon rate when using a progressive or predictive dialer. Learn what strategies work best.

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Demystifying AMD: How Answering Machine Detection Algorithms Actually Work

Regal's advanced AMD algorithm uses multiple factors to determine if a human answers your call. Learn more about the different techniques available.

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Power Dialer vs. Progressive Dialer vs. Predictive Dialer – Which Auto Dialer is Right for My Team?

There is no one "best" auto dialer. There's just the right auto dialer for your campaign goals. We compare the capabilities of each and outline a framework for how you can make the right choice.

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July 2024 Releases

July 2024 Releases

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August 2024 Releases

August 2024 Releases

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Introducing Custom Events in Agent Desktop Activity Feed

Improve agent context with a synthesized view of the buyer's journey -- leading to more personalized conversations.

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Customer Data Management: 10 Strategies to Personalize Interactions

Discover 10 customer data management strategies to help you build engagement, increase conversions, and drive revenue.

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